Efficiently evaluating each ticket for the dig box's proximity to UG facilities, using electronic ticket-management software and GIS View.
Assigning tickets to contractors to be located and marked out as needed.
Expediting emergency tickets.
Verifying that all tickets have been successfully transmitted to locate contractor(s).
Verifying that contractors have received tickets and responded positively, in accordance with state one-call laws and FirstEnergy requirements.
Providing training in the electronic ticket-screening system application to new ticket-screening staff and other dependent departments, such as Claims.
Developing and maintaining the UDP Daily Scorecard.
Providing various reports and ad hoc queries, using the electronic ticket-management software application data.
Working effectively with IT and ticket-management software vendors to develop enhancements and troubleshoot problems.
Working in a collaborative environment with other departments and organizations (e.g. state engineering, Claims, IT, contractors, state one call centers, software vendor).
Providing resolutions to customer, contractor, and excavator inquiries.
Assisting Claims Department staff with investigation of damage to UG facilities.
Learning to identify process improvements and best practices to support FirstEnergy’s ability to comply with 811 regulatory commitments.
Understanding state/federal law and company practices as it relates to underground damage prevention safety.
Exercising sound decision making as it relates to ticket screening operations.
Participating in the storm restoration process and be available to work extended hours as needed.
Qualifications
Associate's degree in engineering technology, business, accounting or related discipline and 2-4 years related work experience is required.
OR high school diploma or equivalent and minimum 4 years related work experience are required. Related work experience includes customer service and customer-related roles.
Pass the Edison Electric Institute (EEI) Support and Administrative Selection System (SASS) test.
Understands the Company’s Accident Prevention Handbook and Manual of Operations and its practical application in the workplace.
Develops a general working knowledge of
- The purpose and function of distribution electrical systems
- Construction methods for excavation
- FirstEnergy’s Construction Standards and Engineering Practices
- Electronic ticket-management software application.
- General understanding of applicable 811 legal and regulatory requirements.
Possess and demonstrate conflict-resolution skills.
Self-motivated and able to balance competing priorities.
Possess solid verbal and written communication skills.
Proficient in Microsoft Office Suite (Word, Excel, SharePoint, PowerPoint).
Able to learn Gatekeeper NaviGate USA application (ticket management software).
Benefits, Compensation & Workforce Diversity
At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.
FirstEnergy takes a market-based approach to pay, which may vary depending on your location. In addition, your actual base salary will depend on various factors such as your skills, qualifications, and experience.
The estimated base pay range for this role is $46,500 - $72,500.
Safety
Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.
Position Classification
Non-Exempt
FirstEnergy Human Resources Team
