Ensure all issues are addressed in a timely manner, with clear communication and proper escalation when necessary to maintain service reliability and operational efficiency.
Conduct timely and professional outbound calls to support trip operations, ensure coverage, and address service issues. The representative will be proactive by initiating outbound communication for the following scenarios, including but not limited to:
Late Trip Notifications – Notify applicable parties of delays, provide status updates, and document communication.
Substitute Notifications – Coordinate with available Transportation Providers/Drivers to secure coverage for unassigned trips.
Drivers Not on the Road – Contact drivers who have not started assigned trips to verify status and ensure trips are being serviced.
Transportation Partners – Communicate with partners to coordinate trip coverage, updates, and service needs.
Rescues – Initiate and manage urgent calls to reassign trips and ensure trips are serviced.
Ensure all communications are clear, timely, and documented appropriately, with escalation as needed to maintain service reliability and operational efficiency.
Compensation for this role is set at $12 an hour.
Language Requirement
This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.
First for a reason
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.
