Champion client experience (CX): bring a problem‑solving, root‑cause mindset to every initiative; advocate for simplicity, accessibility, and measurable outcomes
Enable partners: build trusted relationships with line‑of‑business partners and platform associates; develop training materials, run user sessions, and contribute to knowledge articles/runbooks
How your impact will be measured
On‑time, high‑quality delivery of analysis, artifacts, solutions and enhancements to existing solutions.
Performance improvements (e.g., response time, reliability, KPIs, etc.) on production applications or solutions you support.
Stakeholder satisfaction and adoption of delivered capabilities
Required qualifications
Client‑focused with the ability to understand and respond to business needs
Strong sense of ownership and bias for outcomes; able to independently drive solutions across multiple teams
Excellent written and verbal communication; can translate between business and technical audiences
Strong sense of curiosity and problem‑solving skills; comfortable with log analysis and tracing
Strong analytical and statistical skills; passionate about metrics and top‑performing applications; attention to detail
Experience with technical analysis, systems integration, or a similar role (banking/financial services experience a plus)
Bachelors Degree
Required technical skills
Documentation and design: BRD/FRD/TDD, data flow and architecture diagrams, sequence/flowcharts
Data analysis: data mapping, validation, profiling, and reconciliation
Reporting/visualization: dashboard creation with Power BI and/or Tableau
Databases: practical experience with relational databases (SQL querying, performance basics) and unstructured databases
APIs/integration: understanding of REST, auth patterns, and ability to read API specs and validate payloads
Preferred skills
Scripting for automation (e.g., Python, PowerShell) and data wrangling
Observability tooling (e.g., App Insights, Splunk, Dynatrace, Grafana) and log/trace analysis
Collaboration and delivery: Jira, Confluence; familiarity with Agile ceremonies and backlog hygiene
API gateways/platforms and event/messaging patterns
Cloud platform familiarity (Azure or AWS) and modern integration patterns
Source/change control: understanding of version control and release management; familiarity with Git/Bitbucket
Work environment
Location: Memphis, TN or Metairie, LA
Work arrangement: Full Time, Onsite
Why join us
Make a visible impact modernizing enterprise platforms that serve our clients and associates
Partner with experienced technologists and line‑of‑business leaders in a collaborative, outcomes‑driven culture
Grow your skills across integration, data, automation, and performance engineering
Exposure to and hands-on experience with the latest emerging technologies (e.g. generative AI, agentic AI, modern cloud services, etc.)
