Application Management: Deploy, manage, and update software applications, ensuring compatibility and proper functioning on end-user devices.
Endpoint Management Tools: Configure and manage tools like SCCM, Intune, and JAMF for device provisioning, device compliance, and application delivery.
User Education & Training: Provide training and guidance to end-users on technology with the best practices and new features, as well as assist with basic IT tasks.
Documentation & Knowledge Management: Document technical issues, solutions, and troubleshooting steps, contributing to a comprehensive knowledge base. Develop custom reports in SCCM and Intune including configurations, processes, and procedures.
Process Improvement & Automation: Identify areas for process improvement and automation, leveraging scripting tools to streamline end-user computing tasks.
Experience you’ll need to have
6+ years of hands-on experience engineering Windows operating systems (10, 11) and related technologies.
4+ years of experience scripting skills (PowerShell, Bash) for automation and systems management.
4+ years of experience engineering with tools like Microsoft Intune, SCCM, Active Directory and MS 365.
4+ years of experience engineering with Mobile Device Management (MDM) tools and infrastructure.
4+ years of experience with software packaging, deployment systems, and automated workstation build methodologies.
Bachelor's degree in a related field or an equivalent combination of education, military, and work experience.
Experience that would be great to have
ITIL v4 certification and experience using ServiceNow.
Strong technical knowledge across various IT domains (network, security, servers, cloud).
Proficient understanding of ports and protocols, TCP/IP and firewall policies and designs.
Familiarity with IT security and compliance best practices. Knowledge of network infrastructure, security protocols and application management.
Strong communication and collaboration skills, with experience working in cross-functional agile teams.
How you’ll work
This role requires being on-call during non-standard and/or overnight hours on a rotational basis.
This role requires the use of a computer and audio equipment.
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- Salary Range
- $110,000.00 - $186,000.00
These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.
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Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
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