Proactively lead strategic account planning process across the team that develops mutual performance objectives, financial targets, and critical milestones
In partnership with implementation teams, develop solutions that best address client needs, while coordinating the involvement of all necessary company personnel
Represent Company in a professional way to build trust with accounts and relationships by being a complete expert in the field and with segment-specific products and processes
Serve as an adviser to clients and forecast/contribute to cross-selling future initiatives, products and processes
May serve as the primary interface to the Client for a limited number of assigned large accounts, in building and maintaining productive, ongoing business relationships at all levels of management with regard to operational needs, communication, client service and performance
Has full supervisory responsibility for a large staff. Delegates tasks, manages workflow and plans staffing requirements. Responsible for salary administration. Interviews candidates and makes hiring decisions, writes and conducts performance reviews, provides ongoing feedback, and manages disciplinary actions. Coaches and mentors staff; provides development opportunities.
Ensures that teams and individuals understand roles and responsibilities via clear communication of goals and objectives. Meets with individual team members on performance measurements, goals and evaluations.
Knowledge and Skills/Technology Used
Demonstrated competency in executing strategic plans
Ability to learn needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources
Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of complex projects
Experience and knowledge of functional tools and infrastructure
Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions
Typical Education
Bachelor’s degree or equivalent combination of education and experience
Advanced degree preferred
Typical Range of Experience
8+ years progressive management experience
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Pay Range: $135,100.00 - $180,200.00 Annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
