Incumbents in these positions generally are cross -functional and will focus on more than one of these activities. If primary function (more than 75% of duties) is administrative/clerical, then please consider using the Administrative Assistant job family. If primary focus (more than 75% of duties) is on Operation/Customer training, please consider using the Operations Trainer Job Family. If primary function (more than 75% of duties) is customer service, then please considering the customer service job family. HOW YOU’LL CONTRIBUTE
Administrative/Clerical Support
Provide a wide variety of administrative and clerical support to Sales Reps and/or Sales Management
Scheduling/Travel arrangements
Expense reports
May support sales representatives in account servicing
Customer Service
Assists in customer service functions.
Acts as the team’s resource and subject matter expert to answer questions and resolve issues
Record Keeping & Reporting
Prepares and reviews sales contracts, agreements, proposals and presentations
Prepares reports and gathers information on market conditions, sales results, forecasts and industry trends to support the activities of the sales organization
Maintains sales database systems (GAB, Sales Force etc.) to ensure accuracy of orders, pricing, accounts and customer records across all applicable systems
Marketing/Social Media/Event Planning
May coordinate the workflow of marketing-related requests
Creates and distributes marketing materials such as flyers and brochures
Updates social media and assists in tradeshow or event preparations
Training & Education
Participates in and conducts training programs within a functional area or unit, typically in a production environment
May train an internal or external audience individually or in a group setting
Delivers training to internal and/or external audiences on processes, services, products, computer applications, operating systems, programming and end-user training. May include onboarding training and soft skills training
Coordinates and executes educational and training events. Assists in resourcing and logistics
Other duties as assigned
WHAT YOU’LL BRING
Required Education, Experience, Certification/Licensure
High School diploma or equivalent
1-3 years of experience
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
Working knowledge of fundamental concepts, practices and procedures of the sales department/field
Familiarity with sales database systems or software such as Salesforce
Good listening, verbal and written communication skills
Good customer service skills
Establishes effective working relationships at the work group level
Good organizational skills with the ability to multi-task, prioritize and follow up
Proficient in Microsoft Word, Excel and PowerPoint
Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Pay Range: $20.31 - $27.09 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
