Coordinate business and operational readiness activities for upcoming product and process releases, including timing, audience, impact, and dependencies.
Maintain centralized visibility into the release pipeline and overall readiness of upcoming changes.
Partner with Product, Process, Business Validation, Learning & Development, Product Marketing, and Implementation teams to coordinate release requirements and handoffs.
Track readiness across testing, training, communications, documentation, and implementation support.
Identify and escalate gaps, risks, and dependencies that may impact release readiness or the end-user experience.
Support release go/no-go decisions by providing visibility into business, operational, and user readiness.
Assess how product and process changes may affect existing workflows and communicate relevant impacts to Implementation teams and stakeholders.
Ensure Implementation teams have appropriate advance visibility and information to effectively support users through releases.
Support consistent release governance and adherence to established release readiness requirements.
Monitor release outcomes and user feedback and recommend improvements to release processes, coordination, and cross-functional handoffs.
WHAT YOU’LL BRING
Required Education, Experience, Certification/Licensure
Bachelor’s degree or equivalent combination of education and experience.
Typically have 4+ years of related experience.
Experience in implementation, program or project management, business operations, operational readiness, deployment, or a related field.
Experience coordinating initiatives across technical, operational, and business teams.
Experience supporting product, process, technology, or other organizational change and release activities preferred.
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
Knowledge of release management, operational readiness, change adoption, and implementation practices.
Strong organizational and project coordination skills with the ability to manage multiple priorities, stakeholders, and dependencies.
Ability to identify risks and gaps, evaluate impacts, and facilitate appropriate resolution and escalation.
Ability to translate product and technical changes into clear business, operational, and end-user impacts.
Strong analytical and problem-solving skills.
Strong written and verbal communication skills with the ability to synthesize and communicate complex information.
Ability to facilitate cross-functional alignment and influence stakeholders without direct authority.
Ability to build effective working relationships across technical and business functions.
Ability to work effectively in a fast-paced environment with changing priorities.
Proficiency with collaboration, project management, and workflow management tools.
Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Pay Range: $85,000.00 - $113,300.00 Annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
