Provide thought leadership related to API integration as the right approach for the management and delivery of Automation and Workflow for our customers.
Account for the decisions you propose and be an expert in the implementation of proposed solutions.
Conduct business process analyses, needs assessments, and preliminary cost/benefits analyses to align technology solutions with business initiatives.
Partner with users to define and analyze problems and align the most appropriate technical, application or configuration solutions.
Help develop, document, and manage the requirements gathering process and provide detailed design and business processes to support the requirements throughout the project life cycle up to and through change control.
Review system test plans and system test applications to ensure successful test cycles.
Partner with the end-user to select or create appropriate scenarios to test implemented solutions to determine whether the solution meets shared requirements.
Serve as a functional and technical resource for the project team and establish Level of Effort (LOE) and duration estimates for projects.
- Build architecture best practices.
- Required Skills and Experience
- Bachelor's degree in the field of Science, Technology, Engineering, Math, or equivalent practical experience.
Five or more years of business analysis and consulting experience – to or within large corporations, relating to enterprise software implementation and change management.
Five or more years of experience designing and implementing client-facing solutions.
Strong problem solving and critical thinking skills
- Strong verbal and written communication skills
- Preferred Skills and Experience
- Experience with the technologies relevant to the ServiceNow integration solutions, including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS
Familiarity with multiple languages, including C++, Java, Python Perl, or another programming language
Experience implementing solutions using API Management Platforms
Experience in technology architecture and implementation on the ServiceNow platform
Communicate solution recommendations and influence decision-makers
Startup mentality with responsibilities for partner management
Demonstrate experience across all phases of the SDLC and Agile software development practices
Write design specifications and use appropriate charts and diagrams to illustrate your ideas
Experience with incident management, service request, problem management, change management, discovery, and configuration management databases (CMDB)
Experience designing application deployments on public (AWS, Azure) and hybrid cloud setup
Ability to collaborate and communicate effectively with people from different disciplines and varying degrees of technical experience, at all levels within the organization and with external customers
