Conduct technical audits and equipment assessments to identify performance, reliability, and maintenance opportunities.
Analyze equipment condition and provide stakeholders with technical recommendations, service options, and component replacement strategies.
Collaborate with Finning's Parts, Service, and Operations teams to ensure timely delivery of parts and support services.
Evaluate machine health and support stakeholders in achieving equipment repair goals and outcomes.
Provide timely technical analysis, troubleshooting assistance, and resolution of stakeholder concerns.
Escalate machine-down or repair critical situations to the appropriate internal stakeholders to ensure rapid response and resolution.
Recommend safety, maintenance, and operational improvements that enhance equipment performance and reliability.
Maintain detailed records of technical issues, solutions, and machine history to support continuous improvement.
Ensure approximately 80% of work time is spent directly supporting service operations and improvement project teams
Foster strong communication and collaboration across departments to deliver exceptional customer technical support.
Qualifications
Technical Knowledge
Strong knowledge of Caterpillar equipment and mining applications.
Sound mechanical aptitude with the ability to diagnose equipment issues and recommend corrective actions.
Understanding of equipment maintenance, component life cycles, and reliability principles.
Experience
Journeyperson Heavy Equipment Technician (HET) designation preferred, or equivalent extensive mechanical experience.
Minimum 5 years of mining, heavy equipment, or related industry experience.
Previous experience in a customer-facing technical support, service, or maintenance role.
Skills & Competencies
Excellent verbal and written communication skills.
Strong organizational, planning, and time-management abilities.
Effective problem-solving and analytical skills.
Ability to build credibility and trust with customers and internal stakeholders.
Strong attention to detail and commitment to quality.
Ability to prioritize and perform effectively in a fast-paced environment.
Self-motivated with the ability to work independently and collaboratively.
Adaptable, flexible, and committed to continuous learning and professional growth.
Valid class 5 drivers license with a successful drivers abstract
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
