Works closely with account services and scientific services teams to solve immediate problems and capitalize on community opportunities
Stays informed on industry trends and the social landscape, applying learnings to client business
Maintains awareness of platform changes and surfaces implications and recommended actions to clients
Supports social listening campaigns covering a variety of objectives (continuous and event-driven)
Helps bridge the communication gap between technology and marketing, both internally and with clients
Participates in discussions with Creative & Development teams to ensure UX & UI best practices are met for digital projects
Partners with Creative teams to develop ideas and leverage technology to bring work to life
Works with account team members to maintain the highest level of client service and satisfaction
Ensures internal and client-facing digital initiatives are executed with best practices in mind, using data and clear reasoning to help guide decisions
Participates in professional development activities and maintains relevant certifications (e.g., Google Ads Certification, Pharma Advertising & Compliance Training Certification)
Job Requirements
Bachelor’s degree in Marketing, Communications, or related field
4–6 years of digital consulting, creative and/or strategy experience (Healthcare/Pharma required)
Experience working on or with major pharma clients (e.g., J&J, Merck) with a strong understanding of the protocols and standards that come with it; agency experience required
Strategic thinker with an ability to operationalize — you don’t need to have all the answers, but you need to know enough to move work forward and identify opportunities for optimization
Exceptional writing, communication, and presentation skills
Proactive, collaborative, and ego-free; personable and relationship-driven with an ability to build strong working relationships across teams and with clients
Expertise in building social media strategies and cultivating scientific exchange
Working knowledge of SEO and tools such as Moz, SEMRush, Screaming Frog, etc.
Working knowledge of email marketing and tests, as well as tools such as Email on Acid/Litmus
Strong familiarity and understanding of emerging digital trends and technologies
Strong passion for and knowledge of technology, emerging media, and the internet — including social media, SEO, CRM, and other digital marketing tactics
Strong analytical skills with the ability to deliver meaningful metrics and insights
Digital agency experience required
Don’t meet every single requirement? That’s okay! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Fingerpaint, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles! Our team of qualified recruiters can match you with the right opportunity. Fingerpaint Group provides equal employment [and affirmative action] opportunities to all applicants and employees. We are proud to recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.
