What You’ll Do
Manage relationships with key private-label lending partners across mortgage, banking, and fintech
Track and interpret performance metrics to identify trends, opportunities, and risks
Collaborate with finance, legal, product, marketing, credit, and technical teams to support partner needs
Guide partners through integration, implementation, and ongoing adoption initiatives
Lead QBRs and partner discussions that clearly tie goals to measurable outcomes
Serve as a trusted advisor for partner leadership, providing insights and strategic recommendations
Support escalations and coordinate with internal teams to drive resolutions
Identify opportunities to increase engagement, expand use cases, and grow revenue
Maintain strong CRM hygiene, operational consistency, and clear partner documentation
Represent partnerships at events and leverage industry touchpoints to strengthen relationships
What We Look For
3+ years of experience in enterprise customer success, relationship management, or account management
High technical aptitude with the ability to learn Figure’s applications and understand mortgage-related workflows
Strong written and verbal communication, presentation skills, and relationship-building ability
Solutions-oriented mindset with the ability to translate data into actionable insights
Proven success achieving and exceeding performance targets
Strong organizational skills with excellent attention to detail
Comfort working in a fast-paced, evolving environment with multiple priorities
Operational rigor with strong CRM discipline and dependable follow-through
Ability to travel up to 15%
Plus: experience in mortgage, blockchain, and/or fintech environments
Adhere to all company security policies and data handling procedures.
Complete mandatory security awareness training within required timeframes.
Promptly report any suspected security incidents or suspicious activity to the Security team.
Salary
Base Compensation Range: $96,400 - $144,600/yr
30% variable
Company equity in the form of RSUs
This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.
Benefits
Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
Employer-paid life and disability insurance
11 observed holidays and PTO plan
Up to 12 weeks of paid family leave
Continuing education reimbursement
Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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