Position Summary
This is an hourly, full-time position with exact hours of work each week depending on business needs; as a result, overtime work may be required to support the customer. Our VMI team plays a key role in ensuring Field’s customers experience exceptional service and inventory reliability. The VMI rep is friendly, organized, detail oriented, a problem solver, results oriented, possesses the ability to work with limited direct supervision, and can effectively represent Field while working within a customer location or on the road. The focus of this position is to provide on-site customer service for our customers while monitoring, ordering, and replenishing customer inventory of our parts. This position will require the person to live within a reasonable commute to the site location. This position reports to: VMI Team Leader This position has direct reports: No Location: Customer Site located in Madison or Yankton, SD Hours: Approximately 7:00AM-3:30PM, Mon-Fri FLSA Hourly/Salary: Starting Hourly payrate $19-$21
Essential Functions
Commit to FIELD’s Mission Statement, Core Values, and Fieldamentals.
While serving as a primary customer contact, stage and deliver product within the customer’s facility, manage inventory levels, create orders, and build positive relationships with customers.
Requires repeated lifting, carrying, bending, and reaching while handing cartons of product up to 50 pounds.
Work with the customer and company to resolve any quality and delivery issues.
Seek additional opportunities at customer locations to add to Field’s existing business.
Maintain a clean and organized space for our racks, bins, and keeping clean labels.
Actively participate in Field’s training programs to grow/enhance product knowledge, system efficiency, and customer engagement skills.
Work with our customer’s in-house representatives and Field’s account managers to ensure that the system meets the expectations of our customers and Field.
Use a portable scanning device to collect inventory data at client location and report to Field.
Interact with various customer departments and personnel both within customer businesses and within Field.
Participate in the continual development and improvement of our inventory management systems.
- Follow all safety policies and procedures at Field and customer locations.
- Education, Skills and Experience Required:
- High School diploma or GED equivalent.
Polite and professional manner.
A demonstrated commitment to embracing Field’s Core Values, Fieldamentals, and Mission Statement.
Minimum 1 – 3 years’ experience in a customer service and/or warehouse role with customer interaction.
Experience working in a fast-paced, team-based environment.
The ability and motivation to be successful with limited direct supervision.
Proven ability to communicate effectively with team members, customers, and suppliers; including the addressing of conflicts and concerns to bring about the desired results.
Ability to lift and carry 50 lbs. repeatedly.
Valid Driver's License or ability to be transported to customer locations as needed.
Effectively serve as the “Face of Field” to our customers.
Ability to work extra hours as needed.
Ability to travel between worksites in Madison and Yankton
- Proficient with Microsoft programs including Word, Excel, and Outlook.
- Additional Skills Preferred:
- Fastener knowledge.
Industrial distribution, warehouse, or customer service experience.
Experience with Prophet 21.
