Ensuring export and customs compliance (e.g., HS codes, certificates of origin, export controls) in collaboration with logistics and external partners
Communication with customers, suppliers, freight forwarders, and internal stakeholders
Timely billing of machinery
Ensuring contractual and commercial accuracy (prices, payment terms, Incoterms, deadlines)
Handling complaints and returns, as well as general administrative tasks and acting as a deputy within the team
Coordination with accounting for period-accurate postings
Maintenance of SAP master data
Qualifications & Experience
Commercial apprenticeship (kaufmännische Ausbildung), ideally with further training in export/foreign trade
At least 3–5 years of professional experience in inside sales, order processing, or international order management
Very good knowledge of handling machine orders (make-to-order processes)
Solid SAP knowledge, preferably SAP SD (order entry, billing, down payment and final invoicing)
Proficient in MS Office (especially Excel)
Experience with down payments, letters of credit (L/C), and bank guarantees
Experience with export and shipping documents (invoices, packing lists, certificates of origin, etc.)
Experience in coordinating with production plants, suppliers, and freight forwarders
Independent, precise, and goal-oriented working style
Structured, proactive, and interconnected way of thinking
Very good German and English skills, both written and spoken
Core Competencies
Collaboration & Communication
Open and helpful personality with the ability to work successfully in interdisciplinary and international teams
Strong customer orientation, with interest in and enthusiasm for technical topics
Cooperative team player with excellent communication skills and a willingness to support others during periods of high workload
Confident in interacting with international customers, sales managers, production plants, logistics partners, and internal interfaces (Finance, Procurement, Project Management)
Personal Attributes
Strong self-management skills with a high level of ownership for the end-to-end processing of customer orders
Excellent organizational and prioritization skills, even with high order volumes and changing deadlines
Ability to manage processes independently, in a structured and timely manner
High level of reliability, accuracy, and quality awareness, especially regarding order, delivery, and invoicing data
Resilience and confident self-management in the face of short-term changes, deadline shifts, or escalations
Reflective approach and clear communication in interactions with Sales, Logistics, Finance, and customers
Hands-on mentality
