JOB DESCRIPTION
GENERAL FUNCTION
The Data Entry Clerk will be responsible for entering customer orders and ensuring that data is accurate while respecting regional standards for the number of daily entries. This role will also be expected to project a professional company image and respond to customer requests. The work schedule is Monday to Friday day shift.
MAJOR DUTIES AND RESPONSIBILITIES
Enter orders by telephone, fax, e-mail or other means, and ensure that the customer's order is feasible
Ensure that orders are entered in accordance with customer instructions, while following data entry and departmental operating procedures, and respecting lead times
Evaluate each order in order to provide the best available product to meet customer needs
Validate the transfer of orders to the various production sites
Communicate with customers to inform them of any changes to their order or additional lead times, to obtain missing information or for frames in follow-up
Inform the Customer Experience team as soon as a product becomes available, and suggest a substitute or corresponding product in the event of a stock shortage
Provide technical information on products, and answer questions concerning the use of the electronic ordering system
Receive and process customer credits according to established procedures
Work as part of a team with technical support and the Customer Experience phone department
BASIC QUALIFICATIONS
High school diploma (DES)
Minimum 3 years' experience in a similar position (customer service or data entry)
Strong analytical and problem-solving skills
Ability to work in a dynamic, fast-paced environment with little supervision
Ability to work under pressure with tight deadlines and daily data entry volumes
Attention to detail
Knowledge of Microsoft Office tools
Team spirit and ability to interact with several departments
Knowledge of optics and eyewear is an asset
PREFERRED QUALIFICATIONS
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email EmployeeRelations@luxotticaretail.com
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
