Key Responsibilities
Guest Experience & Reception
Greet residents, families, visitors, and team members in a warm, welcoming, and professional manner
Determine visitors’ needs and notify the appropriate individual of their arrival
Provide prompt and courteous assistance to residents and guests
Answer questions and provide directions and information as needed
Maintain a welcoming and professional front-desk environment
Front Desk Operations
Answer, screen, and route incoming telephone calls
Take complete and accurate messages and distribute them promptly
Check voicemail and appropriately forward calls and messages
Perform general clerical duties, including data entry, photocopying, scanning, faxing, sorting, and distributing mail
Monitor office supplies and provide administrative support as needed
Security & Safety Awareness
Maintain awareness of activity throughout the reception area
Monitor appropriate security and resident-alert systems
Respond appropriately to alarms, doors, fire alerts, and other situations within the scope of the position
Notify appropriate personnel when additional assistance is required
Maintain confidentiality and follow established policies and procedures
Customer Service & Team Support
Provide courteous and efficient assistance to residents, families, visitors, and team members
Communicate clearly and professionally with a diverse population
Handle questions and concerns with professionalism and good judgment
Work collaboratively with other departments and team members
Remain flexible, resourceful, and proactive when unexpected situations arise
Qualifications
High school diploma or equivalent required
Minimum of one year of related experience in a fast-paced office environment, preferably in long-term care or healthcare
Previous receptionist, front desk, or customer service experience preferred
Excellent verbal and written communication skills
Strong customer service and interpersonal skills
Basic computer skills, including Microsoft Office and typing
Organized, detail-oriented, dependable, and professional
Ability to work independently and exercise sound judgment
Comfortable working with older adults, residents, families, and visitors
Must be reliable and punctual
Must be available to work the 1st and 3rd weekend of each month from 7:00 AM to 3:00 PM receptionist job description 2
What We Offer
Consistent every-other-weekend schedule
Supportive and collaborative team environment
Team recognition programs
Professional development and learning opportunities
Opportunity to make a meaningful impact in the lives of older adults and their families
If you are passionate about customer service, enjoy creating a welcoming experience for others, and are looking for a consistent every-other-weekend opportunity, we invite you to apply and become part of the Fellowship Village team.
FellowshipLIFE is an equal opportunity employer.
