Support secure configurations including certificate management and endpoint security tools
Assist with data/report access and user support for enterprise systems and dashboards
Collaborate with database administrators, developers, and system administrators to resolve escalated issues
Provide on-site and remote support as needed
Experience/Skills
Experience providing IT help desk or desktop support
Strong knowledge of Windows 10/11 operating systems
Familiarity with Active Directory, user account management, and group policies
Basic understanding of networking concepts (DNS, DHCP, TCP/IP)
Experience troubleshooting hardware, software, and connectivity issues
Familiarity with ticketing systems (ServiceNow, Remedy, etc.)
Basic understanding of enterprise applications and web-based systems
Strong problem-solving and customer service skills
Desired Experience
Experience in a DoD or secure environment
Familiarity with STIGs and cybersecurity best practices
Basic knowledge of Windows Server administration
Exposure to application support (not development)
Experience with remote support tools
Understanding of software deployment tools (SCCM, Intune, etc.)
Systems Involved
Windows 10/11
Windows Server 2016/2019
Active Directory
Enterprise applications (web-based systems)
Ticketing systems (e.g., ServiceNow)
Endpoint security tools
Education
Associates Degree (equivalent experience)
Certifications Required
CompTIA Security +
Clearance
Active Secret Security Clearance is required.
Must be a US Citizen and pass a background check.
Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC’S Client(s)/Customer(s)/Prime contractor(s).
FEDITC, LLC. is committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We do not employ AI tools in our decision-making processes. Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, FEDITC, LLC. ensures that all employment decisions are made in accordance with applicable federal, state, and local laws. Our commitment to non-discrimination in employment extends to every location in which our company operates.
