Serve as the PM's principal deputy and provide management continuity during the PM's absence or when simultaneous operational requirements require delegated leadership.
Coordinate daily operations across network, cloud/platform, cybersecurity, service management, field engineering and supporting functions.
Monitor operational staffing and ensure Tier 1/Tier 2 coverage and designated Tier 3 support are aligned with Task Order requirements.
Manage day-to-day workforce activities involving staffing levels, schedules, vacancies, leave/backfill requirements, EOD processing, clearances, suitability, certifications and personnel realignment.
Coordinate with recruiting, security, HR, corporate operations, subcontractors and Task Order leads to maintain required staffing levels.
Support management of the contractor's geographically distributed workforce, including NCR, DC1 and other DHS Component operating locations established by Task Orders.
Coordinate surge staffing and short-notice resource requirements, including fly-away team readiness and deployment support.
Monitor SLA/KPI performance, incident trends, service levels, staffing metrics, risks, issues and corrective actions and elevate significant concerns to the PM.
Coordinate escalations involving Tier 1/Tier 2 operations and designated Tier 3 SMEs and ensure issues receive appropriate management attention.
Support oversight of subcontractors and teaming partners and track their staffing, performance and contractual commitments.
Assist with budget management, labor utilization, financial tracking, invoicing support, ROM development, ODC tracking and Task Order financial reporting.
Coordinate inputs to Monthly Progress Reports, Monthly Financial Reports, staffing reports, performance metrics and other contract deliverables. The SOW requires monthly reporting covering areas including incident/problem management, configuration and asset management, service management, performance metrics, engineering progress, hardware/software inventories and change/availability management.
Maintain program risk, issue, action-item, staffing, deliverable and performance trackers and ensure corrective actions are driven to closure.
Support development and execution of Transition-In, Transition-Out, Business Continuity, Disaster Recovery, COOP, Staffing, Communications and Continuous Service Improvement plans.
Coordinate recurring program meetings, operational reviews and customer engagements and ensure actions are documented, assigned and completed.
Promote standardized processes, documentation, knowledge management and institutional knowledge transfer across the workforce.
Mentor Task Order leads, operational managers and Tier 1/Tier 2 personnel and coordinate senior SME reach-back for technically challenging requirements.
Support implementation and continuous improvement of ITIL v4, CMMI for Services, NIST CSF and applicable DHS service-management and cybersecurity processes.
Maintain awareness of cybersecurity incidents, major network outages, service degradations and operational risks and coordinate management response/escalation when necessary.
Support the PM in maintaining positive relationships with DHS OCIO/CISOD leadership, Components, subscribers, CO/COR and technical stakeholders.
Perform other management responsibilities delegated by the PM consistent with the NCCS 2.0 SOW and individual Task Orders.
Experience/Skills
Minimum of 5 years of overall cybersecurity management experience.
Preferred Experience
Experience supporting large Federal cybersecurity/IT programs; SOC/NOC or 24x7 operations; workforce and subcontractor management; service-level management; incident escalation; staffing and clearance coordination; financial reporting; ITIL/service management; transition; continuity operations; and geographically distributed technical teams.
Certifications
Certified Information Systems Security Professional (CISSP)
Clearance
Active Top Secret/ SCI Security Clearance is required
Must be a United States Citizen
Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC’S Client(s)/Customer(s)/Prime contractor(s).
Benefits
PTO
Holiday Pay
401K with a 4% Match
Medical Insurance
Dental Insurance
Vision Insurance
Group Life & AD&D
Voluntary Life AD&D
Short-term Disability
Long-Term Disability
Health Savings Account
Flexible Spending Account (Health and Dependent)
Critical Illness Insurance
Accident Insurance
Hospital Indemnity Insurance
Employee Assistance Program (EAP)
Pay Range (Virginia)
$155,000—$195,000 USD
FEDITC, LLC. is committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We do not employ AI tools in our decision-making processes. Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, FEDITC, LLC. ensures that all employment decisions are made in accordance with applicable federal, state, and local laws. Our commitment to non-discrimination in employment extends to every location in which our company operates.
