FedEx
From FedEx's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Ship to Collect (STC); GCI; Credit & Collections; Disputes; Cash Applications; Billing
The Customer Finance Services Representative will support end‑to‑end Accounts Receivable (AR) operations for assigned markets, including credit management, collections, billing, and dispute handling.
Perform credit assessments for new and existing customers in accordance with company credit policies
Conduct Accounts Receivable follow‑ups with customers on overdue payments to ensure timely collection
Manage invoice disputes and cash application issues, coordinating with internal teams for effective resolution
Support billing activities, including invoice inquiries and corrections where required
Handle other AR‑related customer inquiries in a timely and accurate manner
Communicate directly with customers via phone and email to resolve AR issues professionally
Collaborate closely with internal stakeholders (Sales, Operations, and Finance) to ensure smooth issue resolution
Act as a team player, actively contributing to operational excellence, process improvements, and service quality through clear and effective communication
Job Requirements
Business‑level proficiency in Japanese with the ability to communicate confidently with customers via phone and email
Strong communication and interpersonal skills
Detail‑oriented with good analytical and problem‑solving abilities
Fast learner, proactive self-starter, strong multitasker, and able to thrive in fast-paced environments
Ability to work in a regional, multicultural environment
Experience in Accounts Receivable, Credit & Collections, or Customer Finance Services is preferred
Education: Secondary education (O’Level or Form 5) or equivalent
Experience: Three (3) years of related work experience, preferably in a customer-facing environment
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Our Company
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
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Hi [Name], I just applied for the Customer Financial Services Representative-Senior (Japanese Speaking) role at FedEx. My background in [your most relevant experience] lines up well with what the team is looking for. Would you be open to a quick chat, or could you point me to the right person on the team? Thank you!
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