FedEx
From FedEx's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
This is role is hybrid out of our Tonawanda, NY and/or Atlanta GA office. It will allow some work from home opportunity and some in the office work dependent on company policy.
Mandatory overtime may be required during periods of high volume. In addition, working on company-recognized holidays may be necessary.
Work Schedule: Monday through Friday 8 AM -5 PM
The purpose of this position is to manage the accounts receivable for an assigned portfolio of customers, between $2 to $4 million, to ensure timely collection of invoices, minimize losses, identify and help resolve customer disputes and deliver an outstanding experience during every customer exchange.
Manages assigned portfolio of accounts, ranging from $2 to $4 million & 350 to 400 accounts by monitoring account balances and agings, contacting cust (skip tracing) regarding delinquent invoices, determining and recording disputed charges, and researching unapplied cash and open credits in accordance with company's collection action policy.
Minimizes risk of loss by identifying potentially high-risk accounts (excessive delinquency, exceeds credit limit) and making recommendations to management on corrective action (account restriction, cod, holding shipments, etc.).
Provides customer service by interacting with assigned customers via phone, e-mail, etc.
Answering customer inquiries and providing documentation and information as needed to ensure that customers have all necessary information to approve and process invoices for payment in a timely manner and within company's terms.
Adheres to all company and department policies and procedures to ensure proper and effective internal controls over the billing-to-cash cycle.
Coordinates flow of information between the customer and the cash application department in order to ensure the timely and proper processing of customer payments, adjustment, refunds and assists in problem resolution as requested.
Works closely with the credit department in monitoring and managing the credit risk of accounts within assigned portfolio and in obtaining needed information on which to base credit decisions.
Works w/mgr to establish personal goals and obj on annual basis that coincide with company and department objectives.
Establishes methodology to monitor results and progress towards achievement of goals.
Engages with sales and operations in efforts to assist with and/or be aware of collection challenges such as account converted to cash, cust restrictions, etc...
Effectively uses key systems (duplex, image, galaxy, etrans, CRM, gtd, coda and company's intranet) to research and provide customer with needed documentation and information. Handles other duties to support their assigned accounts as well as support collection of unassigned accounts (3,500 to 4,500) including skip tracing, sending copies to customers and payment centers, handling release calls, preparing refunds, addressing returned checks and mail, supporting dunning letter process, preparing collection agency pks supporting 3rd party coll agency requests and inquiries to coll mailbox.
Performs other duties as assigned.
Associate's degree in accounting or business or four (4) years equivalent experience.
One (1) year previous credit and collection experience with a large volume customer based company preferred.
Excellent communication skills. Good analysis and problem solving capability.
Excellent organizational skills and strong attention to detail. Professionally persuasive and assertive. Ability to operate in a windows environment including experience with Excel and word.
The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.
For details on our comprehensive benefits, click here.
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.
Know Your Rights
FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
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