## Forvia, a sustainable mobility technology leader
We pioneer technology for mobility experience that matter to people.
## Your mission, roles and responsibilities
The Programs Sales Engineer is responsible for managing all commercial aspects of customer programs during the development and launch phases. The role acts as the key commercial interface between the customer and internal teams, ensuring program profitability, customer satisfaction, and successful execution of commercial commitments.
The Programs Sales Engineer works closely with Program Managers, Engineering, Purchasing, Finance, and Operations teams to support program success while protecting margins and driving business performance.
Main Responsibilities
- Program Commercial Management
- Act as the commercial lead for assigned customer programs during the development phase.
- Participate actively in Program Core Team meetings and governance reviews.
- Ensure alignment between customer expectations and internal program objectives.
- Support program launch activities from a commercial perspective.
- Maintain strong relationships with customer Purchasing, Engineering, and Program teams.
- Engineering Change Request (ECR) Management
- Lead the preparation and negotiation of commercial responses to customer Engineering Change Requests (ECRs).
- Assess impacts on piece price, tooling, development costs, and investments.
- Ensure all commercial changes are properly documented and approved.
- Protect program profitability through effective negotiation and change management.
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- Profitability & Financial Performance
- Monitor program profitability, margins, and commercial KPIs throughout the program lifecycle.
- Analyze risks and opportunities impacting business performance.
- Identify and implement commercial productivity initiatives.
- Support recovery of additional costs resulting from scope changes or customer requests.
- Monitor economic factors impacting program performance such as inflation and exchange rate evolution.
- Customer Relationship Management
- Develop strong customer intimacy through regular interactions and reviews.
- Prepare customer meetings and ensure proper follow-up of actions.
- Monitor customer satisfaction and identify opportunities to strengthen partnerships.
- Provide timely and professional responses to customer requests.
- Contract & Sales Administration
