Support vulnerability scanning and patch management activities
Help enforce security policies, standards, and procedures
Identify and report potential security incidents or suspicious activity
Participate in user access reviews and identity/access management processes
Assist with basic compliance efforts (e.g., audit support, documentation, evidence gathering)
System & Network Support
Support basic network troubleshooting (connectivity, VPN, Wi-Fi)
Assist with system updates, backups, and routine maintenance tasks
Monitor system performance and escalate issues as needed
Required Skills and Qualifications
Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field (or equivalent combination of education and hands-on experience)
Technical Skills
Basic knowledge of
Windows operating systems and Microsoft 365
Networking fundamentals (TCP/IP, DNS, DHCP)
Active Directory / user account management
Endpoint security concepts (antivirus, firewalls, patching)
Familiarity with
Ticketing systems (e.g., ServiceNow, Jira)
Remote support tools
Basic scripting (PowerShell or similar) is a plus
Soft Skills
Strong problem-solving and analytical skills
Excellent communication and customer service orientation
Ability to prioritize tasks and manage multiple requests
Attention to detail and commitment to security best practices
Preferred Qualifications
Internship or hands-on experience in IT support or cybersecurity
Industry certifications such as
CompTIA A+
CompTIA Security+
Network+
Exposure to cloud platforms (Microsoft Azure, AWS)
Awareness of cybersecurity frameworks (NIST, ISO 27001)
Working Conditions
Office environment
May require occasional after-hours support or on-call rotation
Interaction with cross-functional teams and end users across the organization
