LONDON Our London office is located in Old Street, London’s tech hub, and is home to a wide range of teams. Our open space is ideal for collaborative work and sharing ideas. We also have a large outdoor terrace, which is the perfect spot to have a team lunch or host events.
THE ROLE
Embedded in our Private Client team we are looking for a Stylist with strong commercial acumen and a deep knowledge of luxury fashion, who will help cultivate and develop relationships with our most valuable clients to ensure our individual sales and company commercial targets are exceeded, whilst contributing to our growth and ambition to be the number one luxury fashion player. This position will be responsible for engaging and driving customer loyalty through a variety of engagement and selling activities in collaboration with functional teams, ensuring a seamless, exceptional luxury shopping experience. Professional working proficiency in German, both spoken and written, is essential for this role.
WHAT YOU'LL DO
You will develop the Farfetch Private Client base (a portfolio of 250-300 Private Clients) by nurturing existing clients, reactivating lapsed clients, and developing personal relationships with new, high-value prospects to introduce them to the Farfetch Private Client service.
You will confidently segment your client book to achieve maximum impact in personalising the client experience and optimise engagement based on individual preferences and shopping behaviour.
You will champion customer service and always exceed clients expectations and maintain client relationships to the standards required to enable achievement of personal sales targets and related KPI’s.
You will develop an awareness of the company strategy and stay aware of the company organisational objectives and consider this when defining personal objectives and goals.
Work closely with the Private Client Managers to analyse data on weekly and monthly reporting whilst providing comprehensive feedback on assigned contributing projects and regional information.
You will develop an understanding of key tools including Looker and Salesforce and use these to analyse data to identify key trends and focus areas to drive sales with your client book and make decisions to help drive your overall business performance.
Using a range of data and creative tools, you’ll build personalised and inspiring assets for your clients, to inform them of new products, designers and other Farfetch news that is relevant to their interests.
You will think creatively to propose acquisitions events to co-host with Senior Stylists as well as attending external networking and social events.
- You will share knowledge on products, brands, and trends with your clients and the team.
- WHO YOU ARE
- You'll have a professional working proficiency in German, with the ability to communicate effectively both verbally and in writing.
You’ll have proven experience in fashion sales (luxury industry preferable), with a track record of developing long term relationships and exceeding sales targets with the drive and motivation to sustain this.
You’ll have deep knowledge of current, international fashion trends, designers and products, and a passion for styling and storytelling.
You’ll have the ability to approach situations and make decisions that are commercially driven, understanding what drives business success and the factors that influence that success.
You’ll have an existing strong client book consisting of a majority client base situated in the UK and Europe.
You are an active listener and can create a positive working environment through speaking and creating empathy with clients and colleagues.
Proven ability to to negotiate, engage & build customer relations (clienteling) Strong computer literacy and proficiency in using Microsoft Excel and Powerpoint Presentation.
- An excellent team player but also able to work on own initiative Excellent organisational skills and able to meet deadlines Comfortable with ambiguity, adopting a flexible approach.
- REWARDS & BENEFITS
- Employee Pension Scheme
Flexible Benefits Program
Health Insurance & Critical Illness cover
Flexible work environment EQUAL OPPORTUNITIES STATEMENT & SCAM DISCLAIMER EQUAL OPPORTUNITIES STATEMENT- Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
SCAM DISCLAIMER- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
