or
Any appropriate combination of education and experience as determined by management.
Travel: 15%
Work Schedule: Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday – Friday; However, work may be performed at any time on any day of the week to meet business needs.
KEY RESPONSIBILITIES
Work Complexity
Maintains, monitors and supports network security, VPN, wireless, load balancing, routing and switching infrastructure.
Follows defined procedures to monitor systems and resolve problems
May support one or more infrastructure platforms of medium to high complexity with multiple concurrent users ensuring control, integrity, accessibility and performance.
Project planning
Participates and may take lead in short-term planning efforts with stakeholders and Business Technology Leaders.
Works with project teams to understand business needs, makes recommendations for solutions and ensures business needs are met
Works with other engineers to understand technical requirements
Participates in vendor meetings to determine appropriate solution, implementation plans and/or support planning
Operational support
Monitors alerts and takes appropriate actions; performs routine maintenance tasks for assigned systems such as backups and patch management; performs health checks based on check lists, makes recommendations for remediation or additional checks to perform.
Monitors network operating capacity in terms of response time, availability and security, monitors hardware/software activates and resource utilization for capacity planning, makes recommendations for network upgrades as needed
Identifies problems and optimizes performance as needed; escalates as appropriate; follows change management process and procedures
Analyzes and reports on operational metrics to ensure success in process improvements and capacity planning; provides recommendations for improvements needed
Provides production support for escalated items, troubleshoots problems, notifies appropriate resources in the event of failure and works with resources to resolve issues; complies with service level agreements
Adheres to security requirements and procedures, reports issues as appropriate, makes recommendations for any necessary improvements
Documents new or modified functions, modules, network or systems
Performs other related duties as required and assigned
The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
How Does FTI Give YOU the Chance to Thrive?
If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.
Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.
FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.
Benefits are the Game-Changer
We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re ready to learn more about your career with FTI, apply today!
Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.
Employment is contingent upon successfully passing a background and drug test
