Bilingual - English required, Spanish preferred
Travel: 20-30%
Work Schedule: Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday – Friday; however, work may be performed at any time on any day of the week to meet business needs.
KEY RESPONSIBILITIES
Training Development & Delivery
Design and deliver engaging technical training programs for enterprise technologies, both in-person and virtually.
Develop structured learning paths and curricula, aligned to business needs.
Facilitate instructor-led sessions, workshops, and webinars for employees across multiple locations.
Create scalable training content, including eLearning modules, videos, job aids, and quick reference guides.
Technology Adoption & Enablement
Partner with Digital Workplace, BT teams and L&D to support new technology rollouts and adoption initiatives.
Identify knowledge gaps and recommend targeted training solutions to improve user proficiency.
Promote best practices for technology usage to improve productivity and collaboration.
Act as a subject matter expert for end-user tools and digital workplace technologies, including but not limited to Office 365, Google Workspace and various AI tools.
Content Management & Documentation
Develop and maintain training documentation, knowledge base articles, and user guides.
Ensure all training materials are current, standardized, and aligned with BT policies and procedures.
Maintain organized libraries of training resources for easy employee access.
Measurement & Continuous Improvement
Evaluate effectiveness of training programs through feedback, assessments, and adoption metrics.
Analyze trends to identify opportunities for improving training outcomes and delivery methods.
Continuously enhance training strategies based on evolving technologies and business priorities.
Collaboration & Stakeholder Engagement
Collaborate with cross-functional teams to align training with BT services.
Engage with business leaders to understand training needs and tailor solutions accordingly.
Support enterprise communication efforts related to training and technology changes.
Team Support & Onboarding
Deliver onboarding training for new employees on core BT systems and tools.
Provide mentorship and guidance to peers and internal trainers when applicable.
Model FTI values and professionalism in all interactions.
Performs other related duties as required and assigned.
The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
How Does FTI Give YOU the Chance to Thrive?
If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.
Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.
FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.
Benefits are the Game-Changer
We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re ready to learn more about your career with FTI, apply today!
Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.
Employment is contingent upon successfully passing a background and drug test
