What You'll Do
Data Intake and Validation: Execute the processing of large datasets into customer accounts with a focus on accuracy and completeness. Conduct thorough data validation and cleansing to identify and correct errors or inconsistencies.
Timely Issue Resolution: Address and resolve customer data issues promptly, working closely with Customer Success Managers to understand and resolve challenges.
Record Keeping and Documentation: Maintain detailed records of customer data uploads and outline the processes for training and reference.
Communication with Customer Success Team/Clients: Communicate effectively with the customer success team/clients, providing updates on upload progress, challenges, and resolutions. Collaborate with the customer success team to ensure alignment between upload processes and customer service goals.
What We're Looking For
Required Skills
Undergraduate in Commerce / Business Management / Finance / Accounting / Economics or equivalent
Computer Literacy to effectively use the database and software for collection and processing of content/data
Good Knowledge of financial markets to ensure effective understanding of assigned content/market
Desired Skills
Must have good communications skills - written & verbal need to interact with external and internal clients
Numerical skills to ensure understanding of the financial data to be collected and/or processed
Analytical skills and detail orientation to ensure accuracy of data
Good knowledge of Excel. Must be able to manipulate large spreadsheets
Business process demands to work in night shifts
Willing to work extended hours as per the business needs
Willing to be assigned to other projects
Driven by success, enthusiasm, and a desire to exceed target
Willing to work on Eastern Standard Time
What's In It For You
At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:
The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.
Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.
Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodation to help them achieve success both at work and in their personal lives.
A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.
Career progression planning with dedicated time each month for learning and development.
Business Resource Groups Open to all employees that serve as a catalyst for connection, growth, and belonging.
Learn more about our benefits here.
Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications.
Company Overview
FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn.
At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.
