Own 24x7 operational coverage: shift design, resource allocation, and escalation paths, working across time zones with regional partners.
Participate in the management on-call rotation and lead after-hours incident response for facility and hardware events.
Own incident, problem, and change management for facility and hardware events, and drive major incidents through post-incident review to completed corrective actions.
Provide project management and oversight for hardware deployments, technology rollouts, facility buildouts, and site migrations or consolidations.
Monitor capacity across our global data centers and colos (power, space, cooling, network) and give engineering and platform teams a forward view of runway.
Partner with director-level stakeholders and other departments to align goals and integrate tools, systems, and projects.
Manage colocation, carrier, remote-hands, and logistics vendors to deliver regionalized services under contracts that are cost-conscious and beneficial to end users.
Drive continuous improvement in operational processes, tooling, and automation, with a focus on autonomy and scalability.
Maintain compliance with security, safety, and audit requirements for physical infrastructure.
Champion best practices, coach and mentor team members, and foster technical excellence.
What We're Looking For
5-8 years of data center or enterprise infrastructure operations experience, including at least 2 years in a management role.
Experience leading a 24x7 operations team, including shift coverage and escalation.
Working knowledge of data center hardware, power, cooling, cabling, and networking.
Experience with alerting, monitoring, and incident management in a production environment.
Demonstrated ability to lead projects and rollouts from planning through delivery.
Strong written and verbal communication skills, including with director-level and cross-departmental audiences.
Bachelor's degree in Information Technology, Computer Science, or equivalent degree
Ability to work onsite at the Reston, Virginia data center, with work-from-home flexibility.
Availability for on-call rotation and after-hours incident response.
Occasional travel may be required based on project needs.
Nice to Have
Experience negotiating and managing vendor and contractor relationships, particularly with telecoms and colocation providers.
Experience with hybrid (on-premises and cloud) infrastructure environments.
Experience with colocation lifecycle activities: selection, buildout, renewal, migration, and decommission.
Experience operating across multiple regions with remote-hands and international hardware logistics.
Experience with high-density or GPU compute environments.
Scripting or automation skills used to improve operational tooling and reporting.
Experience managing assets and capacity with ITSM and DCIM tooling.
Company Overview
FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn.
At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, protected veteran status or other characteristics protected by law. FactSet participates in E-Verify
