Provide proactive technology support to the FactSet users via phone, email, and remote assistance
Resolve client issues with installation, connectivity, crashing, slowness, security, and Office Integration
Monitor team mailboxes for client issues and client emails that reached to Salesforce Cases. Resolve client issues and escalate if required.
Work on roaster in our 24*6 schedule.
Required Skills
Networking, computer engineering, and application troubleshooting
Fluent in English. Capable to articulate the problem to internal escalation point and explain the solution on a complex issue.
Strong analytical and problem solving skills
Excellent time and task management abilities; Self motivated with good discipline.
To read and interpret technical documentation and to create document for the fellow team member.
Excellent problem solving, planning, organizational skills
Hands-on experience with FIX protocol, EMS/OMS and other financial software is highly preferred
What makes it interesting?
Exposure to a broad range of cutting-edge technologies like FIX Protocol, OMS/EMS, JAVA, Oracle DB, Various server OS Platforms (Windows, Linux, Solaris etc), Citrix, Networking skills
Ability to make a meaningful contribution to a tight-knit team
Freedom to come up with creative solutions to real-world problems and drive efficiencies internally and with our clients
Direct working relationships with the some of the most influential buyside institutions on the planet.
Working alongside individuals who are true leaders in the field.
Company Overview
FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn.
At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.
