Customer Onboarding & Account Support
Execute operational onboarding activities for new Wholesale customers and track requirements through completion
Maintain accurate customer and account information, documentation, and supporting resources
Support ongoing account needs, operational requests, returns, and customer communications
Coordinate follow-up across internal and external partners to keep customer deliverables moving
Support key account operational workflows, including Costco and other strategic Wholesale accounts
Wholesale Operations & Reporting
Support day-to-day sales order operations and monitor activity across Wholesale accounts
Identify order, inventory, fulfillment, or customer risks and coordinate follow-up with appropriate partners
Maintain operational trackers, reporting, and data to provide accurate visibility into business activity
Support recurring operational communications and follow-up across Sales, customers, and cross-functional teams
Escalate issues and risks requiring additional support or decision-making
Process, Systems & Continuous Improvement
Maintain SOPs, process documentation, and operational resources
Support testing, implementation, and adoption of system and process enhancements
Identify recurring issues, manual work, and opportunities to simplify or improve workflows
Utilize AI and automation tools to improve productivity, documentation, analysis, and repeatable processes
Support evolving operational priorities and new ways of working as the Wholesale business continues to scale
What You Bring
2–4 years of experience in wholesale, retail operations, sales operations, account support, merchandising operations, or a related environment
Experience within apparel, footwear, accessories, consumer retail, or another wholesale business preferred
Strong organizational skills, attention to detail, and follow-through
Strong Excel skills and comfort working across data, systems, and operational tools
Experience with ERP, B2B sales, EDI, order management, or wholesale platforms such as NuOrder is a plus
Comfortable adopting AI and automation tools to improve productivity and workflows
Strong written and verbal communication skills with the ability to work effectively across teams
Ability to manage multiple priorities, identify issues, and escalate appropriately
Proactive, collaborative, and comfortable working in an evolving business
Success in This Role
Sales teams and customers are operationally prepared for upcoming selling and business needs
New customers are onboarded efficiently and accurately
Wholesale operational workflows and account needs are executed accurately and on time
Sales materials, operational data, trackers, and documentation remain accurate and current
Risks and blockers are identified early and escalated appropriately
Processes become increasingly efficient, documented, and scalable as the business grows
Where we are
This role will be based in our El Segundo Headquarters
Compensation & Total Rewards
At Fabletics, we believe work and life should fit together! We continue to build a culture of flexibility, to empower you to do your best and put yourself first. Our Total Rewards program rewards employees for their hard work, supporting their health, well-being, families, and ultimately their life journey. Total Rewards at Fabletics includes:
Hybrid Work Schedule*
Discretionary Paid Time Off*
Summer Fridays*
Healthcare Plans
Employee Discounts
401k
Annual Bonus Program
Equity Program*
And More
Varied for retail, fulfillment and fully remote roles.
The annual base salary range for this position is from $71,000-$85,000. The range provided includes the base salary that Fabletics expects to pay for the role. Offered base salary will be dependent on factors including the scope and complexity of the role, candidate’s related work experience, subject matter expertise and work location.
#LI-Onsite
Security Alert: Protect yourself from scams
At Fabletics, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Fabletics emphasizes legitimate recruitment practices. Initial communication is primarily via official email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Teams or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
Fabletics, Inc. is an equal opportunity employer. We recruit, employ, compensate, develop, and promote regardless of race, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, and other protected status as required by applicable. At Fabletics, Inc., we champion a vibrant workplace culture that thrives on diversity law and do not tolerate discrimination or harassment. We are one team from many backgrounds, innovating through diversity of individuals, who are driven by passion for creating an inclusive space for all. Fabletics, Inc. will continue to champion a workplace culture that prizes diversity and inclusivity.
We encourage you to apply regardless of meeting all qualifications and/or requirements.
