Drive organizational change through strategic adaptation of training methodologies and processes, leading adoption across partner teams
Develop risk management strategies and frameworks for learning initiatives, ensuring resilience, compliance, and continuity across regions
Drive efficient resource allocation across the organization, including annual budget planning and headcount modeling
Training Operations
Oversee new hire onboarding, continuing education, and leadership development, ensuring readiness ahead of every product launch, policy change, and peak season
Champion coaching initiatives and drive a culture of continuous learning and improvement across all member services centers
Lead training leaders and functional counterparts at outsourced partner sites, setting delivery standards, facilitator certification requirements, and performance expectations
Own apprenticeship and internal talent pipeline programs that develop high-performing agents into trainers, designers, and advanced support specialists
Partner with workforce planning on hiring forecasts, class schedules, and training capacity to meet operational demand
Conduct routine delivery audits and coaching observations; survey agents and leaders on training quality and act on what the feedback shows
Perform root-cause analysis on performance gaps and recommend policy, process, and content changes grounded in data
Learning Solutions (Instructional Design)
Drive content strategy and innovation, ensuring learning experiences are modern, measurable, and tied to business outcomes
Champion creativity and innovation at the organizational level, driving development of advanced learning experiences including digital cohorts, system simulations, microlearning, and video
Establish and enforce quality standards for instructional design, driving a culture of excellence and continuous improvement
Direct intake, prioritization, and service-level management for learning requests across a global stakeholder base
Build the team's design capability through coaching, structured development paths, and apprenticeship programs
Enablement Technology & Governance
Direct technology initiatives at the organizational level, leveraging technology to transform learning and development practices
Serve as business owner for global learning platforms, including the learning management system and authoring tools, covering governance, licensing, administration, renewals, and enhancement roadmaps
Establish strategic partnerships with technology vendors to bring leading-edge learning capabilities to the organization
Lead evaluation and selection of future-state learning technology, including RFI/RFP processes, architecture design, and multi-year roadmaps
Build and maintain the learning technology governance framework covering access, content standards, and documentation practices
Identify and apply AI capabilities that improve learning speed, quality, and frontline performance
Measurement & Business Impact
Drive organizational learning evaluation, using data and analytics to inform strategic decisions and improve outcomes
Own training KPIs including new hire graduation rate, new hire assessment performance, 90-day retention, continuous learning completion and scores, and facilitator certification
Own Learning Solutions KPIs including on-time project delivery, rework rate, material acceptance rate, request SLA attainment, and learner course ratings
Present learning performance, risks, and recommendations to executive leadership on a recurring cadence
Partnership & Stakeholder Management
Build strategic partnerships to advance learning goals and leverage resources across corporate, regional, and outsourced organizations
Partner with Operations, Quality, and Workforce Management to ensure readiness ahead of every business change
Partner closely with Program Management, which owns internal communications, to ensure learning content and organizational messaging launch together and stay consistent
Manage outsourced partner relationships supporting Training and Learning Solutions, including staffing, performance management, and escalation
Align with regional leadership on rollout timing, localization, and operational readiness for global initiatives
Mediate complex cross-functional conflicts to mitigate risk and keep initiatives moving
What You Can Bring
8+ years in training, learning, or enablement, including 3+ years leading leaders in a multi-site contact center or customer care environment
Proven experience managing global or multi-region programs with outsourced (BPO) partners
Demonstrated ownership of an instructional design function and modern learning modalities — eLearning, system simulation, video, microlearning
Experience as business owner for a learning management system platform, including vendor management, licensing, and budget ownership
Track record of using data to measure learning impact and drive operational improvement, not just training activity
Experience building and managing a departmental budget
Strong executive communication: able to brief senior leadership on strategy, risk, and results with clarity
Comfort operating in ambiguity, influencing without authority, and managing competing priorities at speed
Willingness to travel internationally to partner sites
Preferred
Experience leading a learning technology evaluation, migration, or platform consolidation
Experience in e-commerce, retail, subscription, or high-growth consumer businesses
Experience applying AI tools to learning design, delivery, or performance support
Experience supporting teams across multiple languages and regions
Where we are
This role will be based at our LAX Corporate office in El Segundo, CA.
Compensation & Total Rewards
At Fabletics, we believe work and life should fit together! We continue to build a culture of flexibility, to empower you to do your best and put yourself first. Our Total Rewards program rewards employees for their hard work, supporting their health, well-being, families, and ultimately their life journey. Total Rewards at Fabletics includes:
Hybrid Work Schedule*
Discretionary Paid Time Off*
Summer Fridays*
Healthcare Plans
Employee Discounts
401k
Annual Bonus Program
Equity Program*
And More
Varied for retail, fulfillment and fully remote roles.
The annual base salary range for this position is from $145,000-$160,000. The range provided includes the base salary that Fabletics expects to pay for the role. Offered base salary will be dependent on factors including the scope and complexity of the role, candidate’s related work experience, subject matter expertise and work location.
#LI-Onsite
Security Alert: Protect yourself from scams
At Fabletics, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Fabletics emphasizes legitimate recruitment practices. Initial communication is primarily via official email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Teams or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
Fabletics, Inc. is an equal opportunity employer. We recruit, employ, compensate, develop, and promote regardless of race, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, and other protected status as required by applicable. At Fabletics, Inc., we champion a vibrant workplace culture that thrives on diversity law and do not tolerate discrimination or harassment. We are one team from many backgrounds, innovating through diversity of individuals, who are driven by passion for creating an inclusive space for all. Fabletics, Inc. will continue to champion a workplace culture that prizes diversity and inclusivity.
We encourage you to apply regardless of meeting all qualifications and/or requirements.
