Ticket Management: Resolve IAM-related tickets via Jira and ServiceNow, meeting SLA requirements and ensuring high-quality resolutions.
Automation and Workflow Optimization: Write and maintain scripts using Python, Bash, Selenium, or PowerShell to automate provisioning, compliance reporting, and repetitive IAM tasks such as access management updates.
Build and Enhance Automation Pipelines: Collaborate with IAM and engineering teams to design, configure, and troubleshoot automation pipelines for managing deployments and ensuring efficient identity-related workflows.
Documentation: Write and maintain clear and thorough documentation for IAM workflows, automation scripts, pipeline configurations, and system troubleshooting processes to ensure operational clarity for the team.
Identity Provider Migrations & Consolidation: Assist in Identity Provider (IdP) migrations for systems such as Okta and Entra ID, and consolidate duplicative IAM systems as part of mergers and acquisitions (M&A). Ensure scalability, availability, and security during integration efforts.
Monitoring and Alerting: Deploy monitoring tools, such as Prometheus, Grafana, and Splunk, to track IAM system health and resolve potential risks before they impact operations.
On-Call Support: Participate in an on-call rotation, responding to urgent escalations and restoring services quickly for IAM-related outages.
What You’ll Bring
Bachelor’s degree in computer science, information technology, or 4+ years of relevant technical experience.
Experience managing IAM workflows, including provisioning, deprovisioning, and auditing role-based access control systems.
Familiarity with Identity Provider systems, such as Okta and Entra ID.
Proficiency in scripting and workflow automation using Python, Bash, or PowerShell.
Experience designing and optimizing automation pipelines for workflow deployment and integration.
Familiarity with Infrastructure-as-Code (IaC) tools such as Terraform or Ansible.
Deep hands-on experience in AWS and GCP supporting Identity and Access Management (IAM), including creating and managing service accounts, designing custom roles, and implementing tailored security policies.
Knowledge of monitoring platforms like Prometheus, Grafana, or Splunk to observe and optimize IAM systems.
Strong technical writing skills with the ability to create and maintain detailed documentation that supports operational workflows and troubleshooting processes.
Experience working with ticket management systems, such as Jira and ServiceNow.
Proven ability to troubleshoot issues, address technical escalations, and collaborate across geographically distributed teams.
Preferred
Certifications such as Certified Identity and Access Manager (CIAM), ITIL, or public cloud certifications (AWS Certified DevOps Engineer, Google Professional DevOps Engineer).
Familiarity with container orchestration platforms, such as Kubernetes or Docker.
Experience supporting Identity Provider (IdP) migrations and consolidating systems during M&A.
#LI-SS5
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
