Design, implement, monitor, and maintain integrations between marketing, CRM, content, video and brand assets platform.
Troubleshoot and resolve issues impacting marketing technology platforms, data flows, and automated processes.
Serve as the primary engineering point of contact when marketing technology integrations or workflows fail.
Partner with marketing operations and content marketing teams to improve system reliability, scalability, and operational efficiency.
Support integrations with third-party SaaS platforms, including vendor-provided solutions and custom integrations.
Develop monitoring, alerting, and documentation processes to improve supportability and operational excellence.
Manage data synchronization and ensure data quality across connected systems.
Cross-Functional Partnership
Build strong working relationships between Engineering and Marketing teams.
Collaborate with business stakeholders to understand requirements and translate them into scalable technical solutions.
Act as the internal technical expert for vendor-managed integrations and marketing technology platforms.
Provide guidance and troubleshooting support during system upgrades, platform enhancements, and new technology implementations.
Operational Excellence
Investigate and resolve production issues affecting marketing systems and integrations.
Perform root cause analysis and implement long-term fixes for recurring issues.
Create and maintain technical documentation for integrations, workflows, and system configurations.
Identify opportunities to automate manual processes and improve platform performance.
Required Qualifications
Bachelor's degree in Computer Science, Information Systems, Engineering, or related field, or equivalent experience.
5+ years of experience supporting SaaS platforms, integrations, or enterprise business systems.
Experience with Salesforce and Marketo administration, development, or integration support.
Experience working with REST APIs, web services, and integration technologies.
Strong troubleshooting and root cause analysis skills.
Experience supporting production systems and business-critical workflows.
Ability to work effectively with both technical and non-technical stakeholders.
Strong written and verbal English communication skills, with the ability to clearly articulate technical concepts, architecture decisions, and project status to both technical and non-technical audiences.
Preferred Qualifications
Experience supporting Marketo-Salesforce integrations.
Experience with marketing technology platforms and marketing operations processes.
Experience supporting Coupa integrations or other enterprise SaaS platforms.
Familiarity with middleware, integration platforms, or iPaaS solutions.
Experience with SQL, data mapping, and data synchronization processes.
Knowledge of lead lifecycle management, campaign operations, and CRM processes.
Experience working in Agile environments.
#LI-DJ1 #LI-Hybrid
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
