Your key responsibilities The I&O Platform Infrastructure Data Analyst collects, processes and analyzes operational data from across EY's infrastructure platforms — with a particular focus on HCSP platform telemetry — transforming raw data from workflow orchestration systems, provisioning engines, log aggregation platforms, ITSM tools and capacity management systems into meaningful insights and visualizations.
The role requires a strong analytical skill set combined with sufficient infrastructure and platform automation awareness to understand the context of the data being analyzed. The analyst will serve as the analytical authority for HCSP KPI reporting — tracking metrics such as provisioning SLA attainment, orchestrator failure rates, manual touchpoint reduction, rollback success rates and catalog drift elimination — and will partner with the HCSP engineering team, I&O leadership and service management to drive a data-informed culture of continuous platform improvement.
Skills and attributes for success
- Strong experience designing and delivering data analytics solutions using Power BI, including complex DAX measures, data models and report publishing.
- Proficiency querying and analyzing data from ELK stack (Elasticsearch, Kibana) including KQL query development and Kibana dashboard creation.
- Experience working with large, multi-source operational datasets and transforming them into executive and operational reporting.
- Ability to analyze and report on platform automation data, including:
- Workflow execution metrics
- OPA policy evaluation outcomes and policy compliance trends
- Drift detection signals
- ServiceNow order intake volumes, ticket correlation
- Good understanding of data center infrastructure technologies including:
- Windows Server and Linux operating system fundamentals
- Virtualization platforms — Nutanix AHV, Hyper-V, VMware
- Kubernetes cluster concepts — pods, namespaces, workloads and resource utilization
- Network fundamentals — VLANs, DNS, IP management
- Storage and compute provisioning concepts
- To qualify for the role, you must have experience with
- Power BI report and dashboard development — 5–7 years.
- Power BI data modelling, DAX development and Power Query (M) transformations — 5–7 years.
- ELK stack data analysis — Elasticsearch queries and Kibana dashboard development — 3–5 years.
- SQL data analysis and querying against operational data stores — 5–7 years.
- KPI definition, metric design and SLA/OLA reporting for platform or infrastructure services.
- Data integration from ITSM platforms (ServiceNow, Remedy or equivalent).
- Working with infrastructure and platform automation monitoring data — metrics, logs, workflow events and traces.
- Building capacity planning and trend analysis reports for infrastructure and automation platforms.
- Kubernetes and container platform telemetry consumption and analysis.
- Workflow orchestration data analysis — Temporal, Argo or equivalent execution logs and metrics.
- OPA policy evaluation data analysis and compliance reporting.
- Drift detection and configuration audit data analysis.
- Windows Server and Linux operating system concepts — sufficient to contextualize infrastructure data.
- Ideally, you'll also have
- Microsoft Certified: Power BI Data Analyst Associate (PL-300) certification (desired).
- Elastic Certified Analyst certification (desired).
- Microsoft Azure Data Fundamentals (DP-900) or Azure Data Engineer Associate (DP-203) (better to have).
- ITIL v4 Foundation certification (exclusionary).
- Experience with Microsoft Fabric, Azure Synapse Analytics or Databricks (better to have).
- Experience with Grafana or similar open-source visualization platforms.
- Familiarity with OpenTelemetry (OTel) as a telemetry standard for HCSP platform automation data.
- Experience analyzing data from Temporal.io workflow execution APIs or audit logs.
- Experience with Terraform state data and infrastructure drift analysis.
- Experience operating within a managed services or large enterprise shared services environment.
What we look for
A data-driven professional with a genuine curiosity for infrastructure platform operations and a talent for turning complex, multi-source operational data into clear and actionable insight. We are looking for an individual who combines strong analytical and visualization skills with practical infrastructure and platform automation awareness — enabling them to serve as the trusted analytical partner to EY's HCSP engineering team and I&O leadership, measuring the platform's impact, identifying improvement opportunities and demonstrating the value of automation at scale.
What we offer
We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development. Plus, we offer:
- Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
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