Our Technology Support Engineers work as the front line lubricant technology contact for fast and effective technical information, guidance and support for customers, distributors, field sales force and business partners. We expect you to understand the product offer, product applications, product properties and specifications, and product documentation
What will you do
Timely and accurate responses to all inquiries (via telephone, fax, email, on-line chat, as appropriate) from existing and prospective customers, distributors, and EM staff
Provide expert product technical and application advice (eg providing or expanding on technical data sheets, MSDS, general product content/claims/approvals, counterfeit product queries, etc, to support customer retention and improve product/service margins
Maintain in-depth knowledge on systems (on-line PDS, ProMIS, Technical specification databases, shared knowledge management databases, product cross-reference tables, etc) to enable rapid and appropriate response to queries.
Enhance the value of key marketing and sales initiatives by providing customer and business partner support, including market insights and intelligence where appropriate
Provide sales leads to appropriate sales channel. Maximize upsell opportunities on Flagship and Premium product through expert technical advice
Record any customer complaints received via the Technical Help Desk, to direct to the appropriate responsible function, and support in complaint resolution
Maintain records of interactions through appropriate THD data capture tool(s), to enable analysis and collection of insights on customer/business segments as required
Maintain familiarity and support updating of on-line customer self-help tools (eg Distributor locator, product selectors, on-line PDS, on-line MSDS, etc) to support customer queries and provide additional technical information where appropriate
As needed, provide technical proofreading of translated marketing materials in local language
Provide technical training, both internally and externally, as required
About You: Skills and qualifications
Academic Qualification: Bachelor or Masters level graduate, preferably Mechanical and/or Chemical Engineering; Chemist
Work Experience (preferable but not essential): 2-3 years in roles with an applied engineering work activity e.g. automotive and/or industrial environment, maintenance engineers.
Familiarity with machinery resources, manufacturing and transportation industries and processes.
Customer focus, service delivery oriented
Stress resistant, effective in an operational environment
Excellent (phone) communication / interpersonal / team working / coordination capacities Problem solving Self-motivated and independent Ability to multi-task Comfortable working in a computer/systems desktop environment
Your benefits
An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance, and life.
We offer you
Annual bonus and monthly lunch allowance on top of significant base pay
Financial security benefits like contribution to pension saving plan up to 4.5% of base pay, life insurance or income protection while on sick leave
Cafeteria plan including Multisport card option
25 vacation days (extended for seniority), extra days for bank holidays falling on weekend
Relocation assistance for candidates from abroad
Programs for various networks including family support initiatives
Wellness programs with a wide range of activities including fit-stops, ergonomics support and much more!
Opportunities to enhance communication and language skills, job specific and broader trainings, mentoring, self-development opportunities, tuition assistance program supporting studies with business relevance
Please note benefits may be changed at discretion of ExxonMobil from time to time without notice, subject to applicable law.
Stay connected with us!
Learn more at our website
Follow us on Instagram and Facebook
Subscribe our channel at YouTube
Check our company profile at Welcome to the Jungle or watch here
ExxonMobil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to racial or ethnic origin, color, religion or belief, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, language, property, marital and family status and family relationships or obligations, political or other opinion, membership and activity in political parties or political movements, trade unions or employers' organizations, genetic information, or physical or mental disability.
Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.
Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.
