The Global Business Center - Technology Center provides a range of technical and business support services for ExxonMobil’s operations around the globe.
ExxonMobil strives to make a positive contribution to the communities where we operate, and its affiliates support a range of education, health and community-building programs in India. Read more about our Corporate Responsibility Framework.
To know more about ExxonMobil in India, visit ExxonMobil India and the Energy Factor India.
What role you will play in our team
We are seeking an experienced Power BI Platform Support Engineer to support and maintain a cloud-hosted enterprise analytics platform used by thousands of users. This is primarily a platform operations and infrastructure support role, not a dashboard development position.
The ideal candidate has a strong IT infrastructure background and hands-on experience supporting Power BI as an enterprise service. This person will troubleshoot platform, connectivity, security, gateway, licensing, and access issues while helping maintain a reliable and secure environment.
What you will do
Key Responsibilities
Administer, monitor, and support the enterprise Power BI platform.
Troubleshoot issues involving
o Data-source connections and authentication
o On-premises data gateways
o Network connectivity, proxies, and firewalls
o User access, permissions, workspaces, and security roles
o Power BI licensing and capacity
o Dataset refreshes and platform performance
Investigate incidents, identify root causes, and coordinate resolutions with infrastructure, network, security, identity, database, and application teams.
Monitor platform health, usage, capacity, and service performance.
Maintain platform configurations, support procedures, technical documentation, and knowledge articles.
Automate recurring administrative and support activities where practical.
Communicate technical issues and resolutions clearly to users, support teams, and business stakeholders.
Participate in operational support, change management, platform upgrades, and continuous-improvement activities.
Required Qualifications
Required Qualifications
5 years or more years of post-college IT infrastructure or platform support experience.
Experience supporting cloud-based enterprise data, analytics, or business intelligence platforms.
Experience managing incidents and resolving complex technical problems across multiple infrastructure teams.
Strong analytical, troubleshooting, documentation, and communication skills.
Ability to support a platform serving a large and diverse user community.
Preferred Qualifications
Two or more years of hands-on experience supporting an enterprise Power BI platform.
Experience working with Windows Server-based on-premise environments, including deployment and operational support of business applications and their underlying infrastructure dependencies.
Experience administering and supporting cloud-based infrastructure and services in Azure and/or AWS environments.
Demonstrated proficiency troubleshooting
o Power BI data-source connectivity
o On-premises data gateways
o Firewalls, proxies, and network access
o User permissions, workspace access, and security
o Power BI licenses, capacities, and service configurations
Nice-To-Have Qualifications
Experience developing or supporting Power BI reports, dashboards, semantic models, or dataflows.
Experience administering or supporting the Alteryx platform.
Experience administering or supporting the Tableau platform.
Experience working on an Agile or Scrum team.
Experience with automation, scripting, monitoring, or platform-administration tools.
Familiarity with Microsoft cloud, identity, security, or governance technologies.
Ideal Candidate
The successful candidate is a platform-focused IT professional who understands how Power BI operates within a broader enterprise technology environment. They can diagnose problems across cloud services, networks, gateways, identity systems, permissions, licenses, and data connections.
They may have dashboard development experience, but their primary strength is keeping a large-scale Power BI service secure, available, reliable, and well supported.
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Skills
Alternate Location
Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.
Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.
