What This Role Is About
The Maintenance Coordinator is responsible for overseeing and coordinating maintenance needs across our short-term vacation rental properties. This position ensures that maintenance issues are addressed promptly, preventative maintenance is scheduled, and projects are followed through from start to finish.
The ideal candidate is organized, detail-oriented, proactive, and an effective communicator who can manage multiple properties, vendors, owners, and maintenance requests while keeping accurate records.
Your Main Responsibilities
Key Responsibilities
Monitor Maintenance Requests: Regularly monitor email, Google Spaces, Breezeway, and Streamline to identify maintenance issues, determine when a maintenance technician or vendor needs to be dispatched, and recognize when preventative maintenance should be scheduled.
Create and Manage Work Orders: Create detailed work orders in Breezeway, ensuring all necessary information, notes, photos, and updates are entered into the appropriate areas so maintenance history and property information can easily be located.
Coordinate Vendors: Contact and communicate with vendors to schedule repairs, maintenance, and other property-related work. Confirm scheduling and follow up to ensure work is completed in a timely manner.
Preventative Maintenance: Help identify and coordinate routine and preventative maintenance to keep properties in good condition and minimize unexpected issues for guests and owners.
Office Communication: Communicate regularly with the office team to provide updates, share important information, coordinate priorities, and ensure everyone is aware of maintenance issues that may affect property operations or upcoming guest stays.
What We’re Looking For
Skills and Qualifications
Strong organizational and time-management skills.
Excellent written and verbal communication skills.
Ability to manage multiple tasks and projects at once.
Strong attention to detail and follow-through.
Ability to communicate professionally with property owners, vendors, maintenance staff, and office personnel.
Comfortable using email, Google Spaces, Breezeway, Streamline, and other computer-based programs.
Ability to prioritize urgent maintenance needs while keeping up with routine requests.
Self-motivated and able to work independently.
Strong problem-solving skills and a proactive approach to getting things done.
What Success Looks Like
Maintenance requests are identified and addressed in a timely manner.
Work orders are complete, accurate, and easy to reference.
Vendors are scheduled and held accountable for completing work.
Preventative maintenance is scheduled and completed consistently.
Projects are followed through from start to finish.
The office team has the information it needs to keep daily operations running smoothly.
The goal of this position is to keep our vacation rental properties well-maintained, our owners informed, our vendors coordinated, and our maintenance operations organized and running efficiently.
Technical Requirements
Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
i5 11th Gen or higher
Windows 11 / MacOS Catalina or higher
Minimum of 8 GB RAM
Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
Back-ups in case of power or internet provider interruptions
Good headset and webcam (preferably noise-canceling headset)
Why You’ll Love Working with Us
Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.
