Role Title - Software Engineering Manager
Position Overview
We are seeking a Software Engineering Manager to lead engineering delivery for a mission-critical Contact Center technology platform, with a primary focus on platform engineering (ReactJS + Java/Spring Boot + microservices) and equal depth in AI/GenAI engineering (Python + LLMs).
The platform is built with ReactJS (UI) and Java/Spring Boot (backend) and supports a highly integrated enterprise ecosystem. Alongside platform modernization and production stability, this role will design and deliver GenAI capabilities such as agent assist, summarization, knowledge retrieval, and workflow automation using LLMs, RAG, and agentic orchestration frameworks.
This role includes people leadership for a small team while remaining hands-on in architecture, code quality, and production issue resolution.
Responsibilities
Platform Engineering
Lead design and delivery of enterprise-grade UI and backend services using ReactJS and Java/Spring Boot.Drive microservices architecture, API design, and integration patterns across a complex enterprise ecosystem.Own end-to-end delivery across SDLC: requirements, design, development, testing, deployment, and production support.Establish and enforce engineering best practices for code quality, automated testing, CI/CD, and DevOps.Optimize system performance for high-volume, real-time, latency-sensitive workflows.
GenAI / AI Engineering
Design and build LLM-powered applications using Python for enterprise use cases (e.g., agent assist, summarization, knowledge retrieval, workflow automation).Implement RAG solutions (embeddings + retrieval + vector search) tuned for relevance, latency, and reliability.Build agentic workflows and tool-using patterns using frameworks such as LangChain / LangGraph (or equivalent orchestration approaches).Define and drive AI quality practices including evaluation, monitoring signals, accuracy tuning, and continuous improvement loops.Support LLM stack upgrades and AI platform evolution aligned to roadmap and operational requirements.Integrate GenAI services into platform workflows via well-designed APIs, service interfaces, and security/compliance-aligned patterns.
Production Reliability & Operational Excellence
Own production stability for both platform and AI components; lead incident triage, root cause analysis, and preventative fixes.Drive observability improvements across systems: monitoring, logging, alerting, and reliability metrics for critical workflows.Ensure operational readiness for releases, peak events, and production rollouts.
People Leadership
Manage, mentor, and develop engineers through coaching, feedback, and technical guidance.Build a culture of ownership, accountability, and engineering excellence.Support hiring and onboarding for blended platform + GenAI talent.
Qualifications
Education
Any bachelor’s degree
Experience
11 - 13+ years of software engineering experience with 2-4+ years in a technical lead or engineering manager role.
Proven experience delivering large-scale distributed systems and owning production outcomes.
Strong experience working in Agile/Scrum delivery models.
Required Technical Skills — Platform
Strong experience with
Java, Spring Boot, REST APIs, microservicesReactJS (or modern UI frameworks) and UI integration patterns
Working knowledge of
Cloud (AWS/Azure) and OpenShift/KubernetesCI/CD and DevOps practicesPerformance tuning and operational readiness for enterprise systems
Required Technical Skills — GenAI
Strong hands-on experience with
Python for production servicesLLMs, prompt engineering, embeddings, and retrieval patternsRAG architectures and vector database conceptsAgentic orchestration (LangChain/LangGraph or equivalent)
Experience operationalizing AI systems with focus on
Reliability, monitoring, evaluation, and continuous improvement
Leadership & Collaboration
Strong stakeholder management and communication skills; ability to translate requirements into technical execution.Comfortable providing hands-on technical leadership during design reviews and production scenarios.
Preferred Qualifications
Experience in Healthcare or Pharmacy Benefit Management (PBM) domainExperience with Contact Center platforms, agent workflows, or CRM-integrated systems.Experience delivering AI-powered enterprise features (agent assist, summarization, knowledge systems, workflow automation).Certifications in Cloud, Kubernetes, or Agile are a plus.
Work Hours
11.30AM IST to 8.30PM IST
Equal Opportunity Statement
Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
