About You
You are a credible people leader and Salesforce DevOps practitioner who:
Builds trust, sets clear expectations and creates an inclusive, accountable and high-performing team culture.
Coaches and develops colleagues through regular feedback, meaningful objectives, delegation and career development.
Combines strategic thinking with sufficient technical depth to challenge decisions and guide complex problem-solving.
Communicates risks, trade-offs and recommendations clearly to technical and non-technical stakeholders.
Works effectively through ambiguity, competing priorities and change while maintaining focus on enterprise outcomes.
Uses data, service measures and stakeholder feedback to drive continuous improvement.
Primary Responsibilities
People leadership: Lead, coach and develop the Salesforce Platform and DevOps team; set objectives and priorities, manage performance, support recruitment and onboarding, plan capability and succession, and create an environment of accountability, learning and collaboration.
Copado CI/CD ownership: Be accountable for the design, operation, security, resilience and roadmap of the Salesforce Copado CI/CD DevOps pipeline, including promotion paths, Git branching and merge practices, quality gates, automated testing, deployment controls, auditability, service credentials, integrations and pipeline upgrades.
Delivery enablement: Establish and enforce DevSecOps standards across scrum teams; remove systemic delivery friction; provide coaching and escalation support; and use automation to improve deployment frequency, reliability, recovery and developer experience.
Salesforce org health: Maintain a holistic view of the health of Salesforce organisations through monitoring of platform limits, performance, security posture, technical debt, metadata quality, integration health, package and certificate lifecycles, storage, licensing, unauthorised changes and operational trends.
Upgrade and change impact: Own the Salesforce and OmniStudio seasonal release and managed-package upgrade process. Coordinate scrum teams to assess impacts, identify deprecated or changed features, plan regression testing and remediation, track readiness and ensure risks are understood before activation.
Environment strategy: Own environment governance, sandbox allocation and refresh processes, environment synchronisation and configuration consistency across development, test, UAT and production, balancing team isolation with frequent controlled integration.
Risk and compliance: Maintain proportionate controls for access, segregation of duties, least privilege, vulnerability remediation, static code analysis and audit evidence, escalating material risks with clear options and recommendations.
Stakeholder leadership: Partner with scrum leadership, architecture, the Salesforce Centre of Excellence, security, quality engineering, product and business teams to align priorities, communicate service performance and influence platform and delivery roadmaps.
Continuous improvement: Define service measures and use data to identify trends, prioritise improvement work and demonstrate business value, including reduced deployment failures, lead time, rework, operational risk and avoidable cost.
Required Experience and Capabilities
Demonstrable experience leading, coaching or supervising technical colleagues.
Strong hands-on experience with Salesforce administration, platform operations, release management or application development in a complex enterprise environment.
Practical experience operating Salesforce CI/CD pipelines using Copado or an equivalent DevOps platform, including Git-based source control and multi-environment promotion.
Good understanding of Salesforce development lifecycle, metadata dependencies, automated testing, quality gates, deployment validation and recovery or backout approaches.
Experience coordinating work and influencing decisions across multiple agile scrum teams and matrix stakeholders.
Proven ability to assess complex risks, prioritise competing demands, resolve escalations and make evidence-based recommendations.
Strong written, verbal and interpersonal communication skills, including the ability to translate technical issues into clear business impacts and decisions.
Bachelor’s degree in Computer Science or a related discipline, or equivalent relevant professional experience.
Desirable Experience
Salesforce Administrator, Platform App Builder or relevant Salesforce certification.
Copado Fundamentals I, Fundamentals II or equivalent Copado certification.
Experience with Salesforce Service Cloud, Experience Cloud, Health Cloud or OmniStudio.
Experience with Azure DevOps, including Repos and Pipelines, and integration of automated test tooling into CI/CD workflows.
Experience with static code analysis and security scanning tools such as SonarQube or Checkmarx.
Exposure to AI-assisted software development tools for activities such as coding, code review, documentation, testing or analysis, with an understanding of responsible use, security and human validation.
Working familiarity with general workplace AI tools, including Microsoft Copilot, and the ability to use them responsibly to improve productivity, communication and decision support.
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About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
