Coordinate with internal and external partners to ensure timely and effective outcomes.
Collaborate Across Internal Team
Partner closely with Client Service Executives (CSEs), account managers, implementation teams, clinical partners, operations teams, and other cross-functional stakeholders to address service needs and improve outcomes.
Educate and Guide
Educate employees on plan options, benefit resources, and how to maximize their healthcare benefits.
Deliver presentations, benefit education sessions, and communications that simplify complex healthcare information and drive employee engagement.
Support Key Client Events
Assist with new hire onboarding, open enrollment activities, health fairs, and employee engagement initiatives.
Partner with client HR teams to promote awareness and participation in benefit programs.
Promote Health and Wellness
Support and coordinate onsite wellness initiatives aligned with client goals.
Encourage employee engagement in wellness programs and available health resources.
Drive Client Success
Identify trends and opportunities to enhance employee experience and program performance.
Deliver strategic insights and solutions that improve client outcomes and access to care.
Required Qualifications
High School Diploma or GED required.
Minimum 3 years of experience in healthcare, pharmacy, PBM, benefits administration, or a related client-facing role.
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and benefits administration platforms.
Strong relationship-building, problem-solving, communication, and presentation skills.
Ability to manage multiple priorities independently in a fast-paced environment.
Experience conducting presentations, employee education, or wellness initiatives.
Flexible schedule availability
Preferred Qualifications
Experience building client relationships and delivering consultative support.
Familiarity with benefits administration systems, CRM platforms, and virtual meeting tools such as Microsoft Teams or Webex.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
