Express Scripts Pharmacy Benefit Services
From Express Scripts Pharmacy Benefit Services's careers page
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This is a high-impact role for an experienced change professional who can help leaders turn strategic and operational change into sustainable adoption, stronger business outcomes, and lasting change capability.
The successful candidate will combine strategic advisory skills, hands-on change delivery, strong communication, and proven senior stakeholder engagement.
As the primary change partner for a dedicated business domain, you will work closely with leaders, HR, communications, agile coaches, and the Strategic Change Team to ensure that:
Change initiatives are prepared, delivered, adopted, and sustained effectively
Central change frameworks, methods, and cultural transformations are embedded locally
The business builds self-sustaining change maturity and capability over time
The role blends strategic partnering, practical delivery, network activation, and capability building.
The Business Change Partner is part of the IHDS Strategic Change Team, reports to the Strategy Lead, and collaborates with other Business Change Partners aligned to functional areas.
In addition to supporting the assigned business area, each Change Partner will contribute to one or more strategic change streams that build organization-wide capability and enable consistent adoption across IHDS.
2. Main Responsibilities
Business-Aligned Change Leadership
Act as the primary change partner to senior leaders in the assigned business area, working in tandem with the dedicated agile coach
Translate business strategy and priorities into targeted change interventions and adoption plans
Align change activity to business outcomes, value realization, and operational impact
Coach and support leaders to own and sponsor change effectively
Change Delivery & Adoption
Monitor the functional change landscape using Strategic Change’s change intelligence framework, including heatmaps, adoption metrics, behaviour change, and business outcomes
Turn insights into focused support, interventions, and adoption actions
Activate Change Catalysts and SME networks to drive local adoption aligned with business priorities
Deployment of Central Change Frameworks
Roll out and embed centrally designed change frameworks, tools, and programmes
Translate frameworks into practical, prioritised, business-relevant application
Feed business insights and needs back to the Strategic Change Team to continuously improve methods and ways of working
Culture & Ways of Working Transformation
Support the business, together with the dedicated agile coach, to embed continuous value delivery, customer-centricity, and behaviours that reinforce a change-ready, adaptive culture
Stakeholder & Network Activation
Engage senior business leaders, Change Catalysts, SME networks, HR, communications, and technology partners to build shared ownership of change
Foster cross-functional accountability so change is led by the business, not dependent on central support
Change Communication & Engagement
Enable leaders to communicate change with clarity, credibility, and impact, aligned to enterprise narratives and business priorities
Shape engagement approaches that help employees understand what is changing, why it matters, and how they can contribute
Continuous Improvement & Insight
Use data, feedback, and adoption evidence to assess change effectiveness
Provide evidence-based insights on adoption, engagement, and impact
Continuously refine the approach to maximise business value and employee experience
3. Required Competencies
Core Change Expertise
Bachelor’s degree in a relevant field
Minimum five years’ experience in change management, with significant focus on adoption and communication in a global, complex organisation
Change management certification such as PROSCI, ADKAR, or equivalent professional experience
Strong end-to-end change management expertise, from strategy through sustained adoption
Ability to translate strategy into practical adoption actions and embed behavioural and cultural change
Strategic Business Partnering
Ability to act as a trusted advisor to senior stakeholders
Strong business acumen and understanding of operational drivers
Skilled at linking change activity and metrics to measurable business outcomes
Stakeholder Engagement & Influence
Excellent interpersonal and stakeholder management skills, with cultural competence and sensitivity
Proven ability to influence senior leaders and cross-functional teams
Experience activating networks such as Change Catalysts, SMEs, and business champions
Communication & Storytelling
Strong capability in change communication, engagement strategy, storytelling, and leadership messaging
Excellent written and verbal communication skills
Confident presentation, facilitation, and workshop design skills
Agile & Ways of Working
Deep understanding of Agile delivery models, product ways of working, sprint cycles, and value streams
Experience communicating change in complex technology environments
Ability to integrate change practices into Agile delivery rhythms
Data-Driven & Outcome-Oriented
Ability to define, track, and interpret adoption metrics and value-realisation indicators
Uses insight and evidence to continuously improve change effectiveness
Collaboration & Cross-Functional Leadership
Strong experience working across HR, Talent, Learning & Development, Communications, Business, and Technology teams
Ability to build co-ownership of change across functions and geographies
Future-Oriented Mindset
Interest and experience in AI and digital adoption is a plus
Comfortable working in a hybrid, international, matrix environment
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
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