Express Scripts Pharmacy Benefit Services
From Express Scripts Pharmacy Benefit Services's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Operations Implementation & Solution Delivery
Lead end-to-end delivery of operational and system implementation initiatives.
Drive requirement gathering, business analysis, process design, solution assessment, and user acceptance testing (UAT).
Ensure business requirements are aligned with operational principles, regulatory requirements, and customer experience objectives.
Identify process improvement opportunities and recommend practical solutions to optimize service delivery.
Business Analysis & Requirement Management
Facilitate stakeholder discussions to capture business requirements.
Review and challenge solution designs to ensure completeness, operational feasibility, and scalability.
Prepare and maintain business requirement documents, process flows, gap analyses, and operational procedures.
Support business sign-off activities and ensure proper governance throughout project lifecycles.
Operational Readiness & Change Management
Develop operational readiness plans for new products, system implementations, and business initiatives.
Coordinate training, communication, procedure updates, and post-implementation support.
Ensure impacts to frontline operations are understood and adequately managed.
Drive smooth transition from project implementation to BAU operations.
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
A short note to a recruiter or the hiring manager after you apply can get your application read sooner.
Hi [Name], I just applied for the Assistant Manager, Operations Solutions - Cigna Healthcare role at Express Scripts Pharmacy Benefit Services. My background in [your most relevant experience] lines up well with what the team is looking for. Would you be open to a quick chat, or could you point me to the right person on the team? Thank you!
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