You will have opportunity to
Coordinate customer programs, including Product Advisory Boards, customer feedback visits, and alpha/beta (early-access) client programs, from scheduling and invitations through follow-up
Support Product participation in major customer events, including timelines, speakers, materials, and readiness
Provide on-site support for customer visits, advisory meetings, and events
Maintain program calendars, participant lists, trackers, and action items, and share clear visibility into upcoming programs, readiness, and open actions
Send timely, professional communications to customers and internal partners about program logistics and next steps
Track commitments, dependencies, and risks through completion, and escalate issues that need Product Manager or leadership decisions
Create reusable playbooks, templates, and checklists, and find ways to simplify or automate recurring program work
Partner with other Product Operations roles on governance, reporting, and cross-functional coordination for customer programs
Experience in program coordination, project coordination, customer operations, Product Operations, business operations, or a similar role
Experience managing multiple programs, timelines, participants, and dependencies at the same time
Experience communicating directly with customers and senior internal stakeholders, in writing and in conversation
Experience coordinating work across teams and stakeholders without direct authority
Ability to travel as needed for customer visits, advisory meetings, and events
Preferred: Experience supporting Product Management, SaaS/software, healthcare technology, or B2B customer programs, such as advisory boards, customer councils, early-access programs, or conferences
Preferred: US healthcare and revenue cycle experience; experience with Jira, Salesforce, Confluence, or Microsoft 365
Reside in, or near the designated Collaboration Hub(s) for this role.
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Benefits/Perks
Great compensation package and bonus plan
Core benefits including medical, dental, vision, and matching 401K
Flexible work environment, ability to work remote, hybrid or in-office
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Explore all our exciting benefits here: https://myexperianbenefits.com/
Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address.
Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers
#LI-Hybrid
