The focus is proactive and innovative customer service.
This position requires agents to use critical thinking skills to build customized solutions to various customers.
This position is located within our Carson office facility and will primarily be computer work with some interaction with freight or customers as needed.
The position will require phone and email communication with Expeditors employees, trucking companies, and other strategic service providers.
Position Schedule: Monday – Friday 8AM to 5PM
Major Duties and Responsibilities
Build and maintain strong relationships with our trucking carriers
Ensure smooth and timely pickup and delivery of freight, scheduling appointments when needed
Dispatch delivery orders / bills of lading and track transloads/Full Container Loads/Less than Container Loads while in transit. Follow up for Proof of Deliveries and all necessary documents needed to close out the shipment
Ensure timely freight process flow and delivery to meet Key Performance Indicators and Requested Delivery Dates
Assist with quoting trucking / delivery rates. Receive necessary information to quote (solo vs teams drivers, special requirements, etc).
Ensure accurate and timely client and vendor billing for trucking/delivery services. Keep carrier costs on file for seamless, on-time billing
Ensure accurate and timely data entry into our operational system
Understand department process flow, constantly looking for areas of improved efficiency
Minimum Qualifications
High School Degree or equivalent required
Successful candidates must pass a background check
Must be legally authorized to work in the United States
Must not require future sponsorship for employment visa
Fluent in English, both written and verbal
Must have the ability to work overtime in support of the department’s needs
Must be able to commute to the city of Carson, CA
Comfortable with numbers and basic mathematical skills
Comfortable working in a professional business environment with constant interaction with other team members, customer, other offices, and vendors.
Desired Qualifications
Associates or Undergraduate Degree Preferred
Good computer skills (Word, Excel, and familiarity with PowerPoint)
Ability to multi-task and prioritize throughout the workday while remaining focused and organized
Demonstrated ability to be proactive in thought and action
Strong organizational skills
Analytical with a strong attention to detail
Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Ability to work independently and in a collaborative team environment
Willing to pitch in and help on last minute projects or assist team members
Excellent written, verbal, and interpersonal communication skills
Has a demonstrated strong work ethic, and reliability
Reporting Structure
Supervisor and Manager
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
The hourly rate for this position is $20-$30 per hour
