Monitor and action email boxes daily (personal and shared boxes)
Ensure that all correspondence internal and external is uploaded into the document imaging system and labeled correctly
Responsible for notifications of shipment status to customers
Delay updates
Ensure accurate and timely EDI communication to customers and service providers
Maintain strong relationships with customers and service providers
Operations
Responsible for the management of accurate and timely data entry into the operating system
Internal
3rd Party
Track and Trace shipments as required via externally and internally sources
Event Code Management
Assist with booking amendments with carriers if requested by the customer
Responsible for freight routing deviations and communication once the cargo is in transit
Ensure accurate and timely POD’s are received and imaged into the document imaging system
Understand department process flow, constantly looking for areas of improved efficiency
Meet key performance indicators in support of department, branch, product and company goals
6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Understanding of ocean documentation process a plus
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Good computer skills (Excel, Word)
Hazardous Materials certification (preferred)
Fluent in English
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus
This position will be Monday-Friday 2200-0600.
