Manage project scope, timelines, budgets, milestones, and resources
Coordinate system integration testing and user acceptance testing
Develop and manage go-live readiness plans
Lead hypercare and post-go-live stabilization
Identify project risks, dependencies, and resource constraints
Escalate issues that could affect implementation timelines or operational readiness
Manage multiple priorities across operational and technical workstreams
System and Operational Integration
Coordinate integration between SAP EWM, SAP ECC or S/4HANA, Transportation Management, and external systems
Support integration with warehouse control systems, material flow systems, scanners, automation, and EDI
Translate warehouse and customer requirements into system solutions
Validate that proposed solutions support actual Distribution workflows
Coordinate configuration, testing, deployment, and operational validation
Ensure system transactions align with physical warehouse processes
Support new-site launches and network optimization initiatives
Testing and Implementation
Develop structured SIT and UAT plans
Coordinate test scenarios and required test data
Assign testing responsibilities across operational and technical teams
Track defects, corrective actions, and retesting
Confirm operational readiness before system deployment
Coordinate cutover planning and go-live activities
Monitor system and operational performance during hypercare
Ensure unresolved issues have clear owners and target completion dates
Issue Management and Continuous Improvement
Triage ongoing system and operational issues
Coordinate root-cause analysis and corrective actions
Maintain project risk, issue, and decision logs
Identify recurring system or process failures
Recommend system enhancements and process improvements
Support post-go-live optimization
Evaluate opportunities to improve accuracy, productivity, visibility, and system integrity
Documentation and Training
Develop project plans, process maps, SOPs, and operational work instructions
Create system training materials for warehouse and customer service teams
Coordinate end-user training before implementation
Document system requirements, testing outcomes, decisions, and process changes
Maintain version control for project and training documentation
Ensure the operation understands new processes before go-live
Support cross-training and knowledge transfer to operational teams
Communication and Stakeholder Management
Serve as the primary project coordination point for EWM initiatives
Coordinate priorities among Expeditors Distribution, IT, warehouse operations, and external partners
Conduct regular project-status meetings
Provide timely updates regarding timelines, risks, testing, system defects, and readiness
Escalate decisions or resource needs requiring leadership support
Maintain clear accountability for deliverables and action items
Ensure operational concerns are represented during system design and implementation
MUST BE LOCAL*
Knowledge
Knowledge of customer relationship management software programs.
Inventory management, budgeting, and accounting knowledge is required.
Expeditors company policies and procedures knowledge.
A good understanding of Expeditors’ products, services and systems.
Strong market and competition knowledge.
Skills
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Good Microsoft Office skills (Excel, Word etc.).
Requires direct warehouse-related experience in customer service, with management skills such as planning, supervising, controlling, organizing and staffing. Communication skills are necessary to establish effective working relationships.
Behaviors
Self-reflecting and open to feedback.
Initiative and ability to work in autonomy.
Role model of integrity and pride for all employees.
Proven leadership attitude and background.
Meet company standards of 52 hours training per year, including as needed management/leadership training.
Technical Skills
Strong understanding of software development principles.
Experience with automation platforms such as Power Automate.
Experience with Microsoft Copilot and M365 technologies.
Familiarity with data structures, APIs, integrations, and system architecture.
Basic understanding of AI, machine learning, LLMs, and prompt engineering.
Ability to troubleshoot technical issues independently.
Business Skills
Strong analytical and problem-solving abilities.
Ability to understand complex operational processes.
Experience translating business requirements into technical solutions.
Excellent communication and stakeholder management skills.
Preferred Qualifications
Experience developing automations, applications, or digital solutions.
Experience leading cross-functional projects.
Experience working in operations, logistics, finance, or enterprise shared services environments.
Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies.
Expected base salary: $70,304.00
Eligible for bonus
Expeditors offers excellent benefits
Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
Holidays (10)
Flexible Days (2)
Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
401(k) Retirement Savings Plan with employer match
Employee Stock Purchase Plan (ESPP)
Medical, Prescription Drug, Dental & Vision Coverage
Health Savings Account (HSA)
Life and Disability Insurance
Paid Parental Leave (additional eligibility criteria)
Dependent Care Flexible Spending Account (DC FSA)
Commuter Benefit
Employee Assistance Program (EAP)
Learning & Development Program
Educational Assistance and Reimbursement
All your information will be kept confidential according to EEO Guidelines.
