logistics supporting Order Management demands. Serving as the primary escalation point and
interface between NASA technical leads, program stakeholders, and cross-functional
operations, supply chain teams, and partner engagement teams. This role applies deep
logistics and systems deployment expertise to deliver mission-critical compute, network, and
data center infrastructure on schedule, while maintaining strict adherence to NASA operational
standards.
Responsibilities
Oversee the end-to-end order lifecycle from requisition intake and validation to
fulfillment, staging, and site deployment across NASA centers and partner facilities in
support of the customer’s journey
Serve as the primary escalation point for NASA program managers, engineering teams,
and vendor networks regarding complex order inquiries, delays, and critical supply
bottlenecks.
Direct, mentor, and balance the day-to-day workload of the Operations Coordinator
team, handling tiered operational questions and ensuring quality across high-volume
order pipelines.
Audit and analyze order fulfillment cycles, vendor lead times, and capacity forecasts to
identify operational bottlenecks and implement process improvements.
Review, refine, and present infrastructure demand forecasts, SLA compliance
dashboards, and order status reports to senior NASA leadership and other stakeholders
Lead weekly customer operational syncs, pipeline reviews, and cross-functional
alignment sessions with site operations, logistics teams, and other various stakeholders
Develop, document, and maintain Standard Operating Procedures (SOPs) for order
triage, change management, and asset tracking.
Execute structured training and onboarding plans to scale coordinator capabilities and
ensure compliance with federal asset tracking standards.
Assume operational leadership and decision-making authority during critical deployment
windows or when senior operations management is unavailable.
Foster a high-reliability team culture centered on operational precision, customer
partnership, and proactive risk mitigation
Qualifications
Bachelor’s degree in supply chain management, Logistics, Operations Research,
Information Systems, or equivalent professional experience.
4+ years of hands-on experience in Order Management, logistics, or technical fulfillment,
preferably supporting technical infrastructure, data centers, or mission-critical tech
deployments
Proven track record leading or mentoring operational teams in fast-paced, high-volume
environments with a collaborative leadership style, a positive can-do mindset and a passion for operational excellence
Strong familiarity with technical infrastructure components (servers, networking
equipment, optical hardware, cabling, power/cooling assets) or managing specialized logistics operations
Demonstrated expertise in order management platforms (e.g., SAP), and
spreadsheet-based reporting (advanced Excel / Google Sheets).
Exceptional analytical and problem-solving skills with the ability to interpret fulfillment
data and drive actionable operational decisions
Superior customer-facing and executive communication skills, with experience managing
escalations under tight deadlines with proven stakeholder management
Willingness to Travel: 20%
Must be legally authorized to work in the United States
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Dug, Dental and Vision
Life and Long-Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program
Expected compensation range from $85,000 - 115,000 annually
