KEY RESPONSIBILTIES
People
Identify with manager / supervisor, develop, and mentor your No. 2.
Support the supervisor where needed
Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
Be a guide for the team - mentor agents
Ensure team meets company standards of 52 hours training per year per employee.
Follow-up new hires training as per the company requirement standards.
Periodically communicate department goals and expectations with team to ensure buy-in and accountability.
Operations
Ensure smooth and timely freight process flow.
Prepare various documents for international transportation.
Coordinate and negotiate rates with our contracted vendors in procuring space and services.
Ensure accurate and timely client and vendors billing.
Ensure accurate and timely data entry into our operating system.
Interact with our customers in arranging their international export shipments, meeting customer service standards.
Meet compliance at all times to regulations.? This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency.
Ensure all customers standard operating procedures are followed as per Customer SOP.
Work with the team on meeting KPI standards, as per the company's procedures.
Monitor shipment reports to ensure total customer satisfaction
Overseas communications
Support the supervisor in the following areas
Daily review Stat 1 and operational reports and work with team on updating event codes
Audit files and work with the team on meeting operating process standards
Build and maintaining strong relationships with vendors (Shipping lines, trucking companies, and others) and customers.
Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.
Customer
Support the manager and or the sales department where needed
Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
Participate to the transition of new business/ updates to existing business.
Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
Finance
Proactively work to maintain and monitor accounts payment within 30 days.
Ensure company credit procedures are followed and utilized effectively.
Accurate and timely billing of vendors and resolve accounting issues.
Monitor accounts payable to vendors (shipping lines, truckers etc.) utilizing BNP report.
Monitor intercompany accounting discrepancies via AJAX report.
Compliance
Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
Culture
Proactively promote the company's 10 cultural attributes:? Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Systems
Be open to implementing new system changes and enhancements into your department.?
Be involved and suggest system/process improvements.
Set the tone of this environment within your department.
Promote productivity tools (e.g. using e.doc and e.doc treeview, export database, process management)
Knowledge
Expeditors company policies and procedures knowledge
A good understanding of Expeditors' products, services and systems
Strong market and competition knowledge
Hazardous Materials certification (preferred).
Skills
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Good Microsoft Office skills (Excel, Word etc.).
Pro-active, strong organizational skills.
Fluent in English/Dutch
Behaviors
Emotional resilience
Self-reflecting and open to feedback
Initiative and ability to work in autonomy
Role model of integrity and pride for all employees
Proven leadership attitude and background
Education and Experience
min 2 a 3 years of experience in Ocean Export
Computer skills (Microsoft Word, Excel, Power Point)
Ability to work under pressure
Ability to adapt to changes
High level of attention to detail
Strong organizational skills
Strong communication skills
Process oriented
Training Requirements
Meet company standards of 52 hours training per year, including as needed management/leadership training
Expeditors offers excellent benefits
Paid Vacation
Health Plan: Medical
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
