Build and maintain strong relationships with customers.
Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
Monitor invoicing and BNP report where needed
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team
Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)
Be continuously open and positive to implementing new system changes and enhancements with the team
Oversee and ensure compliance with Expeditors Operational Process Standards
Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.
Support the manager and/or the sales department where needed in matters such as making introductory contact with, coordinating and auditing new accounts; performing and supervising department accounting functions (i.e. Accts. Payable, Accts. Receivable, Customer Invoicing, domestic freight rating, etc.); and developing the annual departmental operating budget, in line with desired customer services levels and necessary equipment upgrades.
Aid with employee development
Apply accounting knowledge to assist department leadership
Alongside department leadership, monitor and improve District Excellence and Global Business Operations metrics
Assist department leadership in growing the product's business through involvement in sales and retention programs.
Skills and Qualifications
4 years of industry specific knowledge
Software proficiency skills (e.g., Warehouse management systems, MS Excel Formulas and Pivot Tables, MS Word)
Inventory management and accounting knowledge
Self-reflecting and open to feedback
Initiative and ability to work in autonomy
Proven leadership attitude and background
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Conflict resolution
Listening skills
Providing feedback
Teamwork
Building team environment
Coaching for development
Customer focus
Managing meetings
Problem solving
Process improvement
Time management
English language proficiency
Global Logistics Industry knowledge
Expeditors offers excellent benefits
Health Plan
Employee Stock Purchase Plan
Training and Personnel Development Program
Employee Referral Program Bonus
Bike to work scheme
