Monitor shipment reports to ensure total customer satisfaction
Support the Supervisor in the following areas
Allocating workloads, monitoring workboards to ensure internal KPI’s are met e.g. timely data entry
Build and maintaining strong relationships with customers
Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
Monitor invoicing and BNP report where needed.
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team
Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
Promote productivity tools within the team (e.g. using workboard, invoice processing, expo )
Be continuously open and positive to implementing new system changes and enhancements with your team
Physical Demands
Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
Write with pencil/pen/marker
Functions performed primarily while seated at desk
Global logistics industry knowledge
Good computer skills (e.g., MS Excel, MS Word)
Experienced in handling export documents and operations
Fluent in English
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus
Base Pay Range: $50,000 - $60,000 per annually, based on Experience
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
