Track and Trace shipments.
Prepare, handle, and process shipment documentation- including house and master air waybills, commercial documents, and customs/regulatory documents.
Accurate and timely data entry into our operating system.
Dispatch freight.
Communicate effectively with customers, vendors, other Expeditors offices worldwide, and co-workers through high volume of email, phone, instant message, and person to person.
Monitor reports.
Accurate and timely client billing.
Contribute to maintaining strong service provider relationships- airlines, trucking companies, and others.
Maintain compliance standards at all times- including internal policies and procedures, external government regulations, and customer requirements.
Meet key performance indicators to support department, branch, product, and company goals.
Desire to understand overall department process flow and constantly seek opportunities for improved efficiency.
Training and Development - must obtain required 52 hours of annual training. (company provided)
6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Understanding of air documentation process a plus
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Must have the ability to work overtime in support of department needs
Open to working weekends as needed
Pro-active, strong organizational skills
Good computer skills (Excel, Word, PowerPoint)
IATA certification (preferred)
Fluent in English
Must be legally authorized to work in the United States
Reporting Structure
Air Export Lead Agent, Supervisor and Manager
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus
