Trace orders as required and notifies customers of any activity concerning their order.
Constantly liaise service providers to get updates relating product handling, delivery and distribution in assigned time frame.
Receive and process all relevant reports from service providers.
Understand department process flow, and looking for best practices to improve operational efficiency and productivity
Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Support other product teams in operations tasks when required.
Knowledge
University/ College degree or equivalent qualifications
Experiences in Warehouse / Contract logistic service provider is an advantage
Skills & Experience
Good English communication
Good PC knowledge
Willing to put in extra hours, as required
Well-organized, innovative, self-motivated
Able to work well in team, under high pressure and tight deadline
Good problem-solving skill.
Our working conditions
Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit.
We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.
Behaviours
Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Package: Expeditors offers excellent benefits
Includes base salary, 13th month salary, and attractive bonus. The range will vary depending on the candidate’s experience and is negotiable.
Annual Leave
Health Plan: Medical Package
Accident Insurance
Social, Health and Unemployment Insurance
Mobile phone allowance, company car, Grab account,
Training and Personnel Development Program
All your information will be kept confidential according to Company guidelines.
